User Study Customer Service

6 months ago

Cape Town, South Africa Voxelmaps Full time

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**

The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you must be willing to work weekends for consideration for this position.

This position will be a hourly position that will extend to approximately September 13th in duration (**_however, scope of work could change based on client needs_**). This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.

**Opportunities**:

- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology

**Responsibilities**:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

**Research Assistant Profile**:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills

**_Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered._**

**RESPONSIBILITIES**
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

**EDUCATION and/or EXPERIENCE**
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

**LANGUAGE SKILLS**
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually moderate. Enviro

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