UX Researcher

5 days ago

Cape Town, South Africa Impact Full time

**Our Company**:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer's success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

**Your Role at Impact**:
The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the Impact platform, including identification of user needs and goals, task and workflow modeling, and persona development as well as rapid iterative usability testing, and more formal, in-depth interviews. A successful User Experience Researcher must be able to work with mínimal supervision on multiple concurrent projects with various stakeholders.

**What You'll Do**:

- Facilitate research with UX team to foster an environment of shared ownership of user outcomes. Help them become better user advocates
- Collaborate with Product Managers, Engineers, and other cross-functional teammates to provide research that supports the objectives of the product and needs of users
- Act as a 'repository' of research-based usability knowledge
- Analyze and summarize research findings into actionable insights
- Represent the voice of the Impact customer among cross-functional partners and stakeholders by highlighting the user, their needs, and behaviors
- Implement usability testing on a pre-launch feature & communicate key, actionable insights + recommendations for design explorations that can improve the user experience
- Work with QA & Product Managers when a feature is in staging to ensure UX standards are adhered to
- Gather feedback after a feature has launched and communicate to product stakeholders so that UX issues can be addressed as soon as possible

**What You Have**:

- Relevant degree/course OR relevant experience
- 1-3 years conducting product user experience research OR strong experience working with SaaS platforms
- Ability to collaborate thoughtfully with user experience designers and product managers, balancing user needs with business constraints and outcomes
- Must be a tireless advocate for the end user. Compassionate for users everyday struggles and challenges. Put users' needs first, and be unwavering in their desire to provide the best experiences
- Experience designing, differentiating, and prioritizing different research methods (e.g. interviews, surveys, usability studies, or others) given different research goals, questions, and available resources
- Experience communicating research findings to diverse audiences through both written and in-person formats & presentations
- Experience working across the full product lifecycle
- Experience in an Agile software environment

**Benefits/Perks**:

- **Unlimited PTO policy**:

- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**:

- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**:

- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**:

- 4-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Flexible work hours**:

- **Casual work environment**

***:**_Impact is proud to be an equal opportunity workplace. _**_We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in

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