Operations Administrator

3 months ago


Cape Town, South Africa Teleperformance South Africa Full time

**Job Overview**

The successful applicant will be responsible for directly managing the day-to-day admin activities of your assigned Team Lead, activities incl. Attend to ticket request queries, recruitment, onboarding as well as assisting with preparation of auditing of the department, Business Partners and Company Stakeholders. Ensuring any agents with system issues have been followed up with and tracked. Responsible and Accountable for analytics, operations admin, request for new starters of the department including achievements of financial and non-financial targets. To manage and organize a number of Operational tasks simultaneously.

**Competencies & Skills Required**
- Solid understanding of how Quality can influence achievement of business objectives
- Have an excellent command of the English language
- Strong motivational skills to develop people’s attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- Fluent in English
- Significant experience in managing & delivering Client requirements & maintaining excellent Client Relationships to Enable Growth.

**Skills/personal attributes**
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organized with the ability to meet deadlines
- Ability to cope under pressure
- Confidentiality process background (Client system access)
- Administration and data capturing background

**Qualifications and Experience**
- 1-year admin experience (essential)
- Matric/ Equivalent
- Microsoft Office skilled



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