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Banqueting Coordinator

1 month ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is looking for an experienced Banqueting Coordinator to join the team at a luxury hotel in Cape Town. The Banqueting Coordinator will be responsible for organising and overseeing all aspects of banqueting events. This role ensures seamless coordination between departments to deliver high-quality service, enhance guest satisfaction, and maintain the hotel’s reputation for hosting outstanding events. The Banqueting Coordinator will act as the primary point of contact for event organizers, vendors, and hotel teams, focusing on meticulous planning, exceptional service, and efficient execution.

**Responsibilities**:

- Collaborate with clients to understand their requirements, preferences, and objectives for events. Manage all stages of the event lifecycle, from initial inquiries and bookings to final arrangements.
- Coordinate event schedules, including room setups, catering requirements, audio-visual needs, and any special arrangements, ensuring all details are well-planned and executed.
- Communicate event specifications clearly with the kitchen, housekeeping, maintenance, front office, and food & beverage teams to ensure seamless service delivery and attention to detail.
- Work with approved vendors to arrange additional services, such as florists, entertainment, and technical services. Ensure quality control and oversee third-party setup as required.
- Track expenses and manage event budgets, preparing cost estimates, coordinating billing, and ensuring that financial goals align with hotel standards.
- Serve as a point of contact for clients during events, addressing any requests or issues promptly and ensuring guest satisfaction throughout the event.
- Conduct follow-ups with clients to gather feedback, address any concerns, and build long-term relationships for future business opportunities.
- Assist the Sales team by conducting site tours, participating in event sales presentations, and preparing proposals or contracts for prospective clients.
- Maintain accurate records of event details, budgets, and communication in the event management system. Prepare daily and weekly reports on upcoming events for management.

**Requirements**:

- Diploma in Hospitality Management, Event Management, or a related field is a plus.
- Minimum of 2 years in a similar role, preferably within a 4- or 5-star hotel environment.
- Strong organizational, communication, and multitasking skills; proficient in event management software, MS Office Suite, and point-of-sale systems.
- Exceptional attention to detail.
- Ability to remain calm under pressure and adapt to changing situations.
- Strong interpersonal skills and customer service orientation.
- Proactive problem-solving abilities.
- Knowledge of food and beverage service standards.
- Flexible to accommodate the event schedule, including weekends, evenings, and holidays.
- High-energy, guest-focused, and dynamic atmosphere.