1st Line IT Service Desk Analyst

Gauteng, JHB - Northern Suburbs - R550,000 CTC Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within...

Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator. Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The...

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...

Gauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...

**Qualifications**: - A relevant IT qualification (A+, N+, MCSE or a combination thereof). - Microsoft Office Specialist (MOS) Master 2010 Certified - Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery. **Experience**: - Personally resilient to manage demanding customers at all levels, highly customer service...

**Job Responsibilities and Duties** - Provide first line support to business users - Integrate with the technical team & functional team for all matters related to CoJ Business - Client engagement to assist with day-to-day issues, documenting business requirements. - SAP Process assistance and user management. - Data Analysis - Troubleshoot any problems...

**Job Responsibilities and Duties** - Provide first line support to business users - Integrate with the technical team & functional team for all matters related to CoJ Business - Client engagement to assist with day-to-day issues, documenting business requirements. - SAP Process assistance and user management. - Data Analysis - Troubleshoot any problems...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

Cool Ideas, leading ISP in Rosebank Johannesburg requires an IT Customer Service Analyst  to join our teamJob Functions: Logging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workProvide follow up supportExperience and Knowledge...

**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

The Senior MI Analyst in the 1st Line Risk department plays a crucial role in the development and maintenance of management information systems (MIS) to provide accurate insights into the business's 1st Line functions. Reporting directly to the Head of 1st Line Risk, the Senior MI Analyst's responsibilities encompass: Key Responsibilities: Data Analysis and...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

Requirements: Previous relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Requirements:Previous relevant network support experience within a Service Desk environment, ideally within an ISPKnowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressureHands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Requirements: Previous relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Key Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - Client Service - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager - Attempts initial value add / insights at each stage...