1st Line Support Agent

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift based...

The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

**Responsibilities**: **1stLine Support** - Software support and installations. - Troubleshoot hardware and software issues, diagnose problems, and provide timely solutions or workarounds. - Printer setup. - Credential Management (password automated reset sent to phone) and BitLocker recovery key. - High Priority call transfers. - Document all issues,...

Centurion, Johannesburg - Information Technology **Junior 1** **st** **Line IT Support Technician (JB3237)** **Centurion, Johannesburg** R15 000 per month **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology, computer science, or a related field (or equivalent experience). Proven experience in a...

Requirements: Attend to incoming client inquiries via phone, email, and ticketing system Troubleshoot technical issues relating to Data, VOIP, FirewallingCreate and manage support tickets to ensure matters are attended to promptly Guide clients through troubleshooting steps using remote desktop tools Escalation of ISP issues to Technicians and Management...

Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

Requirements: Very good communication skills MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

Requirements:Very good communication skills MUST HAVEPrevious network support experience within a Service Desk environment, ideally within an ISPProfessional with a calm manner, even under pressureHands-on experience with network equipment, ideally with vendors such as Cisco and JuniperGood understanding of networking concepts, protocols and technologies:...

**Job Responsibilities and Duties** - Provide first line support to business users - Integrate with the technical team & functional team for all matters related to CoJ Business - Client engagement to assist with day-to-day issues, documenting business requirements. - SAP Process assistance and user management. - Data Analysis - Troubleshoot any problems...

Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

Requirements: Previous relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Requirements:Previous relevant network support experience within a Service Desk environment, ideally within an ISPKnowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressureHands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Requirements: Previous relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

Staff Connection is looking for a Second Line Support Technician for a company within the travel industry. - SA Citizen - BSc in Computer Science or similar discipline - Min 3yrs experience in SECOND LINE SUPPORT - MySQL expertise mandatory - Windows OS, Active Directory and remote desktop support For more information please contact: **Aida Ioannides

Full Time - Johannesburg - Posted 5 hours ago Job Position: IT Application Support Supervisor Ref: 4486 Location: Johannesburg (Randburg) **Salary**: R35 000 to R48 000 per month commensurate with qualification and experience Qualifications / Requirements: - Matric or equivalent certification - IT Diploma or IT related certification - N+ (preferred) -...

The key purpose of the Agent: Written Correspondence is to provide world-class first line environment. The Agent will respond to customer enquiries ensuring that customer requirements are evaluated effectively, and that the most appropriate and effective solutions are provided. The Agent: Written Correspondence operates within Customer Experience and...

We're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly.The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement and...

We're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly. The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement...

We are currently seeking individuals who are open to working for one of the TOP 4 banks in South Africa. You will be working remotely. Requirements:Degree or diploma in IT.2+ years experience in 1st line IT support.Excellent English communication is a MUST! Training will be provided to individuals for 2-4 weeks.Laptop and headsets will be provided to...