Senior Service Desk Analyst

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...

Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are looking for a Service Desk Analyst who can provide fast and useful technical assistance on computer systems. _**As an experienced SDA you will be responsible for answering queries on technical issues, log tickets and offer advice to resolve these issues. The main goal is to create value for internal **_clients to preserve the Company’s reputation...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

JOBNUMBER **iOCO03112** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **Hybrid** **The Role**: We are seeking a **Senior Client Service Analyst** to join our team. As a seasoned Senior Client Services Analyst, your role is to provide professional advice and support on systems and services to clients across various markets and services, including...

**Role Purpose** *** To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

We are seeking a Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your role is to provide professional advice and support on systems and services to clients across various markets and services, including specialized assistance related to trading, post-trade operations, and market data systems. What you’ll...

We are looking for an Engineer with WAN support experience to join our young and dynamic helpdesk team based in JHB.Description of Role:   The WAN Service Desk Engineer is the first point of contact for clients with connectivity and/or Service Desk -WAN requirements. While providing the highest level of client service, the Service Desk answers incoming...

Job DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...

We are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills, and a commitment...

Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket...

Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket...

Urgently looking for IT Service Desk Agents **Requirements**: Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills **Salary**: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting...

Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket...

GoldenRule is in search of a Senior Business Analyst to join a leading Digital Business Giant.A Senior Business Analyst will play a key role in identifying business needs, analysing processes, and developing solutions to drive organisational success. Business Analysts will collaborate with stakeholders, gather requirements, conduct research, and translate...

GoldenRule is in search of a Senior Business Analyst to join a leading Digital Business Giant.A Senior Business Analyst will play a key role in identifying business needs, analysing processes, and developing solutions to drive organisational success. Business Analysts will collaborate with stakeholders, gather requirements, conduct research, and translate...

GoldenRule is in search of a Senior Business Analyst to join a leading Digital Business Giant. A Senior Business Analyst will play a key role in identifying business needs, analysing processes, and developing solutions to drive organisational success. Business Analysts will collaborate with stakeholders, gather requirements, conduct research, and translate...