Campaign Manager
7 days ago
IconAF group is a company located at the V & A. Waterfront, which manages a call centre of 120 Lead Generation consultants and 6 team managers. The company has been operating nationally for 13 years and is looking for two Campaign Managers at our Head Quarters in Cape Town.
**_Role Overview_**
The primary job function requires that the Campaign manager hold all departments accountable for delivery
- Meet the target and API budget for the allocated Campaigns,
- Briefing and debriefing of campaigns,
- Monitoring and ensuring the performance of agents on campaigns;
- Monitoring of quality in branches and ensuring they meet daily weekly and monthly targets;
- Monitoring of agent and branch productivity and ensuring that they adhere to the minimum company requirements;
- Daily communication with the branches includes managers, quality (verification), API and IT, and dialler manager.
- Troubleshoot campaigns
- Monitoring the API
- Creating and interpreting reports from Excel
- Data understanding and segmentation
**Requirements**:
- Matric and a tertiary qualification in business, marketing, or a related field. or related fields
- Two years of proven experience as a Campaign Manager or in a similar role
- Thorough understanding of vicidial and vicidial management
- Good understanding of business functions such as HR, Finance, Marketing, etc. Working knowledge of data analysis and performance/operations metrics
- Driven to provide excellent service and production
**Salary**: R10,000.00 per month
Ability to commute/relocate:
- Victoria & Alfred Waterfront, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Campaign Manager or in a similar role: 2 years (preferred)
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