Junior Dialer Manager

2 months ago

Victoria amp Alfred Waterfront, South Africa P3 People Full time

Responsible for daily management of the Vici-dial system, including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center. Managing campaigns on the dialer respectively to the dialer levels, campaign rules. Consistently liaise with the campaign management on a daily basis adhere and understand campaigns within the business. You must have a strong personality and experience managing call center technology and in workforce management, ability to think outside the box is crucial. Must be a team player with strong interpersonal skills.

**Job specification**:

- Create dialing strategies and campaigns in line with company strategy.
- Liaise with the technical support team regarding dialer irregularities and maintain a

high level of customer service.
- Implement, control and evaluate calling strategies on the predictive dialer
- Campaign monitoring and troubleshooting
- Ensure compliance is continuously followed by communicating with all supervisors
and managers.
- Provide ad-hoc duties to the dialer contact Centre environment as delegated by
management.
- Reporting and analysis on dialer performance
- Analyzing reports by interpreting results and by making additional recommendations
to increase dialer performance **Manage relationships and expectations with various**
**campaign managers.**
- Debrief and review campaigns from a dialer perspective.
- On-the-job training will be provided.
- Dialer processes are to be provided when required at all levels within the call centre.

**Job Requirements**
- A Graduate
- With advanced Excel skills
- Minimum of 1 years' experience in the interpretation of call centre analytics is an
added advantage.
- Proven record to effectively analyze business data.
- Knowledge and experience in using a dialer system
- Basic statistics knowledge

**Job Types**: Full-time, Permanent

Pay: Up to R8 000,00 per month

Application Deadline: 2024/11/25

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