Outbound Sales Team Leader

2 days ago

Bellville, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Role Purpose

Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.
Requirements
- Minimum entry level qualification equivalent to Grade 12/NQF4 qualification
- Diploma in business management
- FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor
- FAIS Representative Regulatory Exam Level 5 passed
- FAIS Key Individual Regulatory Exam Level 1 (preferred)
Duties & Responsibilities
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
- Regularly assess team members' performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members in order to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
- Provide regular reports on delivery of services
- Provide authoritative, expertise and advice to clients and stakeholders
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Encourage innovation, change agility and collaboration within the team
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Plan and implement a cycle of medium term improvements to drive pricing of services and products.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings
Competencies
- Business

  • Sales Team Leader

    7 months ago

    Bellville, South Africa Call Centre Staffing Full time

    **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and provision of project and...

  • Sales Team Leader

    7 months ago

    Bellville, South Africa Call Centre Staffing Full time

    Western Cape, Bellville **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and...

  • Call Centre Team Manager

    7 months ago

    Bellville, South Africa Job Tool Kit Full time

    Do you have experience as a Team Leader or Team Manager? **Requirements**: **Matric (or equivalent qualification)** Minimum of 3 years team management experience in a sales environment **Minimum of at least 2 years experience in a call centre environment (Outbound)** Financial Services experience (Long-term insurance and within a sales oriented environment)...

  • Outbound Insurance Sales Consultant

    3 days ago

    Bellville, South Africa ABC Worldwide Full time

    **Role: Outbound Sales Consultant** Our client is looking for **TOP-PERFORMING** Outbound Sales Consultant offering a basic salary of R12 500+commission. **Key Responsibilities**: - Selling Insurance (Long-term), outbound calling. - Adhere to Quality and Compliance processes - Resolve complaint and objections - Build and maintain good client...

  • Sales Team Leader

    7 months ago

    Bellville, South Africa CX-International Full time

    **Primary Objectives / Role purpose** Our goal is to provide Gold Plated Service and deliver the most effective customer service experience. The individual will lead a team of highly driven, self-motivated and focused Sales Advisors by driving KPI’s, efficiencies, high client centric engagement and performance. **Key Responsibilities** - Three years...

  • Sales Floor Team Leader

    7 months ago

    Bellville, South Africa Job Crystal Full time

    The main role of the Sales Floor Team leader is to ensure teams are managed so that they meet SLA and deliverables without compromising quality. A Sales Floor Team Leader is responsible for learning the business members’ structures and processes within Sales Floor and member relations. As a Team Leader you will ensure the ultimate success of your team by...

  • Team Leader

    2 days ago

    Bellville, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Outbound Call Centre Sales Agent

    7 days ago

    Bellville, South Africa askOsca (pty) LTD Full time

    Do you have Outbound Sales Experience, as well as Cold Calling experience within a call centre: **Requirements**: Matric Credit and Criminal Clear 2 years Outbound Sales experience, unbroken service Objection handling skills Target-driven (Consistently reaching your targets) Tenacity Sales personality Basic: R12000 plus commission, Medical Aid &...

  • Sanlam Is Hiring: Outbound Sales Consultant

    1 day ago

    Bellville, South Africa Job Tool Kit Full time

    Qualification & experience: **Grade 12 qualification** At least 1 and a half years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales) **Financial services experience (advantageous)** RE Exam Advantageous **30 FAIS Credits - Advantageous (Short-term Insurance) Knowledge...

  • Outbound Sales Consultant for Sanlam

    7 months ago

    Bellville, South Africa Job Tool Kit Full time

    This is a Short Term Insurance Role with Sanlam: (Remember your DOFA Date) What will you do? **Selling Insurance (car and household) telephonically ** Achievement of sales targets and objectives **Adherence to Quality and Compliance processes to minimize business risk ** Manage your quality & compliance against benchmarks to minimize business risk, with the...

  • Outbound Sales Consultant

    2 weeks ago

    Bellville, South Africa askOsca (pty) LTD Full time

    _**Are you a strong Sales Agent, with objection handling skills?**_ - **Wanting to work for a leading Financial Service Provider?**_ - **Always reaching your targets?**_ **MUST have experience selling Life Insurance!** **What will you do?** - Selling products telephonically - Achievement of sales targets and objectives - Adherence to Quality and Compliance...

  • Outbound Sales Call Centre Agent

    24 hours ago

    Bellville, South Africa The Job Tool Kit Full time

    Do you have experience within sales in a Call Centre, with strong objection handling skills, and a Tenacious Sales personality? What will you do? - Selling Insurance (car and household) telephonically - Achievement of sales targets and objectives - Adherence to Quality and Compliance processes to minimize business risk - Manage your quality & compliance...

  • After Sales Team Leader

    4 months ago

    Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing cosmetics business is looking for an Aftersales Team Leader to join their team in Bellville, Cape Town. The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants, to communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance,...

  • Aftersales Team Leader

    4 months ago

    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 2 days ago- **Location**: Bellville, Western Cape- **Job Title**: Aftersales Team Leader- **Education Level**: Certificate- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Aftersales Team Leader required in Bellville, Cape Town.**: A renowned Cosmetics Company is looking for a “Aftersales Team leader...

  • Sales Team Leader

    4 months ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. Mentors and coaches the team and gives constant real time support in...

  • Sales Team Leader

    7 months ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. - Mentors and coaches the team and gives constant real time support...

  • Expert Butcher Team Leader

    4 weeks ago

    Bellville, Western Cape, South Africa Vine Recruitment Full time

    Job Description: Expert Butcher Team LeaderSalary: £60,000 - £70,000 per annum.About the Company: Vine Recruitment is a leading recruitment agency specialising in the meat industry. We are committed to finding the best candidates for our clients and provide a range of services, including job matching and CV screening.Key Responsibilities:* Manage a team of...

  • Quality Assurance Team Leader

    7 months ago

    Bellville, South Africa Santam Full time

    About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Sales Team Leader

    2 weeks ago

    Bellville, South Africa CX-International Full time

    Three years minimum Team Leadership experience with a demonstrable record of over-achieving and leading in a Sales environment, preferable in the following industries: Financial Services, Insurance, with the emphasis being on selling Financial Services products. - Drive call times and script compliance with team while maintaining KPIs and monitoring...

  • Team Leader

    4 days ago

    Bellville, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs - Team leader vacancy at one of our clients in the processing department Matric Essential 2-5 years experience in processing Data for the Accounting or Sales channel Team Lead exp essential Being able to start immediate will secure