Customer Service Agent

1 month ago


East London, South Africa Bargainsonline Full time

East London, South Africa | Posted on 06/19/2024

We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and social media. You will assist with laybye/deposit applications, TV license applications, customer invoicing, and after-sales service.

Responsibilities:

- Assist customers with in-store and online queries related to our products and services

- Respond to customer inquiries and complaints via social media channels

- Process laybye/deposit applications and TV license applications for customers

- Assist with customer invoicing and after-sales service

- Ensure that customers are satisfied with our products and services

- Ensure a positive customer experience by being friendly, approachable, and attentive

- Maintain accurate records of all customer interactions and transactions

- Identify and escalate any issues or concerns that require further attention

- Keep up to date with the latest product and service offerings and company policies

- Collaborate with other departments to ensure seamless customer experience

Requirements

- High school matric or equivalent

- Excellent verbal and written communication skills

- Ability to work well under pressure in a fast-paced environment

- Strong problem-solving skills and ability to think on your feet

- Ability to multitask and manage multiple priorities simultaneously

- Basic computer skills and experience using social media platforms

- Previous customer service experience is preferred

- Ability to work flexible hours including weekends and holidays

#J-18808-Ljbffr


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