Front of House Manager

1 week ago


Port Elizabeth, South Africa HotelJobs.co.za Full time

**BAR**
- Making sure all wastages and production are recorded daily.
- Understanding and making sure par levels are always correct.
- Control operational costs and finding ways to cut wastages and save resources.
- Placing correct amounts of stock for bar.
- In charge of mid-month and month end stock take.
- Being up to date with trends and reviewing quality regularly.

**FLOOR**
- Manage staff training.
- Ensuring correct waiters are shifted for correct days.
- Ensuring all opening and closing duties of waiters and bartenders are completed.
- Planning, organising, and directing team to ensure the highest degree of customer satisfaction.
- Checking up on guests and making sure they enjoy their time with us.
- Handling customer complaints according to SOP.
- Provide great customer service.
- Work closely with head chef to provide seamless collaborative work.

**GENERAL**
- Balancing cash up end of shift, day, and night.
- Ensuring cleanliness to company’s standards.
- Ensure all maintenance issues are observed and reported to maintenance team.
- Ensuring a high positive health and safety culture, according to companies’ procedures and adhering to it.
- Being aware of sales packages and promotions.
- Create detailed reports about shift to be easily interpreted.
- Ensuring the policies and procedures are adhered too.
- Having a general knowledge and understanding of the micros system.
- Adhere and maintain a high personal appearance and cleanliness.
- Making sure bookings are recorded correctly.
- Report directly to restaurant GM.
- The cycle count is submitted to the Inventory manager.
- Before submitting the cycle count, invoices need to be booked, and production to be captured before pulling correct variances on micros.
- KDS report is pulled on micros needs to be submitted to the inventory manager.



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