Product Support Analyst

2 weeks ago

Johannesburg, South Africa Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

Role Purpose

Your objectives and responsibilities will focus on...-
- Strive for “first call resolution” in every instance.- Communicate effectively (both internally and externally and ensure clients are appraised of status of queries and their expectations are managed at all times.- Ensure compliance with operational processes and procedures at all times:
- Ensure that all service requests are managed against service delivery processes, procedures, expectations and requirements-
- Take ownership of all client service requests and follow through to resolution or alternatively, where required, follow formal escalation procedures and communication protocols.- Maintain awareness of service requests that are open and escalate to management where sufficient progress has not been made.- Ensure personal skills and knowledge base is commensurate with delivering a superior service at all times and remains aligned with product developments & enhancements:
- Leverage the support knowledge base for resolution of known issues:
- Provide quality user’s support and training on IRESS’ product suite of products.-
- Taking responsibility that users are proficient on IRESS product and comfortable with all functionality and using the software to its fullest capability.- Communication of and training on product enhancements and upgrades.- Understand account set ups and login configurations.- Focus on client satisfaction.- Provide client feedback internally.- Ensuring a great user experience.

To be successful in this role you will- Personable, with the ability to network and interact easily with people. The ability to work and communicate well with people at all levels, whilst being obsessive about client service and satisfaction.- Have good Business insight with an understanding of the importance of excellent client service, have the ability to deliver such service excellence, consistently.- Strong analytic ability with high attention to detail. An eye for detail, in both a general and technical context- Flexibility: a talent for adjusting quickly to rapid change with a strong sense of urgency and ability to work well under pressure.- Passionate and energetic individual who is self-motivated with the ability to be persistent, confident and assertive but also a team player.- Prior experience ideally within supporting and communicating with Clients.- Prior experience of call logging and administration (via GTA) and keep well maintained documentation.- Monitoring and tracking open GTA items, and provide status updates and communicate these internal and with clients- System Administration experience - Adding and removing users, password management, user capabilities and access.- Interpret system error logs, browser related issues and triage and analyse reported incidents.- Microsoft Office experience.- Commitment to continuous professional and personal development - expanding knowledge base at every opportunity.- May be required to work shifts (including after hours, public holidays

Why work with us?- 8 paid days per year to extend your weekends.- State-of-the-art offices- Annual Profit Share when Iress meets its annual profit targets- Casual dress, flexible work policy- Access to learning and development programs through Udemy- 3 days’ leave per year for charity initiatives- Global 36-hour hackathon- Starting school leave - 8.5 days of leave to assist your kids with the transition to school- Life Insurance & Private Medical- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

Employment Type

Employee

Time Type

Full time

  • Product Support Analyst

    2 weeks ago

    Johannesburg, South Africa Network Contracting Full time

    Our client requires a Production Support Analyst in the banking industry for a 12 months contract12 Month contract role for Production Support Analyst with 3-5 years technical and support experience, Purpose of the role: To maintain the stability, efficiency, and reliability of an organization's production systems and applications. The primary purpose of...

  • Product Support Analyst

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client requires a Production Support Analyst in the banking industry for a 12 months contract12 Month contract role for Production Support Analyst with 3-5 years technical and support experience, Purpose of the role:To maintain the stability, efficiency, and reliability of an organization's production systems and applications. The primary purpose of...

  • Product Support Analyst

    2 weeks ago

    Johannesburg, South Africa Network Contracting Full time

    Our client requires a Production Support Analyst in the banking industry for a 12 months contract12 Month contract role for Production Support Analyst with 3-5 years technical and support experience, Purpose of the role:To maintain the stability, efficiency, and reliability of an organization's production systems and applications. The primary purpose of this...

  • Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a degree in Computer Science or a related field, as well...

  • Lisp Production Support Analyst

    3 weeks ago

    Johannesburg, South Africa Quadrant Systems Full time

    **Job Title**: LISP Production Support Analyst Permanent Hybrid working Full time: 8 - 5 May be required to work after hours on occasion to support projects and implementations. **Job Objectives**: - Provide support to business users in understanding the business processes and Compass system and related interfaces. - Running of batches, EFT payments...

  • Production Analyst

    4 weeks ago

    Johannesburg, South Africa Reckitt Full time

    Want to raise standards in a fast-paced environment? As a Production Analyst, you’ll have the freedom to influence things with one of the world’s largest consumer goods manufacturers. **Production Analyst** Th The production analyst is responsible for doing, compiling and analysing production and performance reports, as well as interpreting results of...

  • Production Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Reckitt Full time

    Want to raise standards in a fast-paced environment? As a Production Analyst, you'll have the freedom to influence things with one of the world's largest consumer goods manufacturers.Production AnalystTh The production analyst is responsible for doing, compiling and analysing production and performance reports, as well as interpreting results of overall...

  • Systems and Support Analyst

    3 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

  • Product Data Analyst

    1 week ago

    Johannesburg, South Africa JV Human Capital Full time

    We are looking for a Product Data Admin/analyst for an automotive company who will work closely with the Product team to ensure the daily effectiveness of the overall Product department. **Responsibilities**: - Business Intelligence Data Gathering and Preparation for analysis using PESTLE and Automotive Key Points (Market insights, Competitors' Pricing...

  • Production Support Analyst

    2 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Minimum requirements**: - Relevant degree - 3-5 years technical and support experience - Proven experience of working hands-on with a variety of platform technology - API integrations and providing technical support on the same, preferably in a Banking environment. - Knowledge of relevant internet and connectivity protocols. - Knowledge of API's - Expert...

  • Production Support Analyst

    1 day ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Minimum requirements**: - Relevant degree - 3-5 years technical and support experience - Proven experience of working hands-on with a variety of platform technology - API integrations and providing technical support on the same, preferably in a Banking environment. - Knowledge of relevant internet and connectivity protocols. - Knowledge of API's - Expert...

  • Production Support Analyst

    2 weeks ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **CONTRACT ROLE** **Non-Negotiable Requirements**: - 3-5 years technical and support experience - Office-based with willingness to work weekends and extended hours when required - Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols - Ability to understand JSON/XML - Excellent communication skills for internal and...

  • Product Quality and Support Specialist

    2 weeks ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    **Product Quality and Support Specialist** We are looking for an enthusiastic QA/Analyst to join our team on our exciting new cloud product. Duties and responsibilities - Perform end-to-end testing - taking a feature through a set of full transactions - Perform exploratory and regression using structured and unstructured datasets from a variety of sources...

  • Senior Technical Support Analyst

    3 months ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Senior Technical Support Analyst’s main duties will be to: - Assist customers with problems and queries relating to the Kerridge system software after they have gone live - Accurately resolve complex problems by using, analytical, technical and programming skills following programming guidelines - Ensure that all customers receive an efficient,...

  • Application Support Analyst-1

    2 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description- Hello Future Production Support Analyst - Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. - Are you someone who can: - Has experience in providing excellent customer service and support is important. Application...

  • Production Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Minimum requirements: Relevant degree 35 years technical and support experience Proven experience of working handson with a variety of platform technology API integrations and providing technical support on the same, preferably in a Banking environment. Knowledge of relevant internet and connectivity protocols. Knowledge of API's Expert experience in reading...

  • Production Support Analyst

    3 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    CONTRACT ROLENon-Negotiable Requirements:3-5 years technical and support experienceOffice-based with willingness to work weekends and extended hours when requiredExperience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocolsAbility to understand JSON/XMLExcellent communication skills for internal and external stakeholder...

  • Production Support Analyst

    4 weeks ago

    Johannesburg, South Africa Boardroom Appointments Full time

    CONTRACT ROLENon-Negotiable Requirements:3-5 years technical and support experienceOffice-based with willingness to work weekends and extended hours when requiredExperience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocolsAbility to understand JSON/XMLExcellent communication skills for internal and external stakeholder...

  • Systems and Support Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity Drive business profitability in the context of cost management through Information...

  • Technical Support Analyst

    1 week ago

    Johannesburg, South Africa On Line Personnel Full time

    Full Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...