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Support Analyst
1 week ago
Job Offer:
Support Analyst
beBee Professionals is looking for a Support Analyst to join our team in Johannesburg.
The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.
The ideal candidate should have a degree in Computer Science or a related field, as well as experience in customer service and technical support.
The candidate should also have excellent problem-solving skills, be able to work independently, and have strong communication and interpersonal skills.
The Support Analyst will be responsible for:
- Troubleshooting technical issues and providing solutions to customers
- Responding to customer inquiries in a timely manner
- Documenting customer interactions and solutions
- Identifying and resolving system issues
- Testing and evaluating new products and services
- Providing technical support to internal teams
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