Production Support Analyst

2 weeks ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

Minimum requirements:

  • Relevant degree
  • 35 years technical and support experience
  • Proven experience of working handson with a variety of platform technology
  • API integrations and providing technical support on the same, preferably in a Banking environment.
  • Knowledge of relevant internet and connectivity protocols.
  • Knowledge of API's
  • Expert experience in reading log files, understanding of reading traceroute and telnets.
  • Experience with SQL and a variety of databases.e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
  • Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
  • Selfstarter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
  • Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
  • Office based and willing to work weekends and extended hours when required
  • Experience with SQL and a variety of databases.e.g. MySQL, APIs, file transfers protocols
  • The ability to understand JSON/XML
  • Excellent communication skills and ability to engage with internal and external stakeholders and clients.

Responsibilities:

  • To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
  • This role provides support to a platform that operates 24x7 with business hours
  • Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
  • Working understanding of Foreign Exchange and SWIFT would be beneficial
  • Serves as a liaison between various product and client engagement teams.
  • End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution
  • Troubleshooting existing integrations and providing technical support to our C&I clients.
  • Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
  • Communicates product and detailed data specifications to clients and partners as needed in technical or nontechnical client meetings.
  • Identifies and suggests process and technology opportunities which will improve the API service offering to customers and drive internal efficiencies as it relates to the banks HosttoHost platform.
  • Performs full system, data integrity and user acceptance testing with technology platforms.
  • Provides technical expertise and guidance to clients representatives and technical specialists.
  • Expert experience in troubleshooting network problems.

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