Production Support Analyst

6 months ago

Johannesburg, South Africa Boardroom Appointments Full time

**Minimum requirements**:

- Relevant degree
- 3-5 years technical and support experience
- Proven experience of working hands-on with a variety of platform technology
- API integrations and providing technical support on the same, preferably in a Banking environment.
- Knowledge of relevant internet and connectivity protocols.
- Knowledge of API's
- Expert experience in reading log files, understanding of reading traceroute and telnets.
- Experience with SQL and a variety of databases.e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
- Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
- Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
- Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
- Office based and willing to work weekends and extended hours when required
- Experience with SQL and a variety of databases.e.g. MySQL, APIs, file transfers protocols
- The ability to understand JSON/XML
- Excellent communication skills and ability to engage with internal and external stakeholders and clients.****

**Responsibilities**:

- To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
- This role provides support to a platform that operates 24x7 with business hours
- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Working understanding of Foreign Exchange and SWIFT would be beneficial
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution
- Troubleshooting existing integrations and providing technical support to our C&I clients.
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the API service offering to customers and drive internal efficiencies as it relates to the banks Host-to-Host platform.
- Performs full system, data integrity and user acceptance testing with technology platforms.
- Provides technical expertise and guidance to clients representatives and technical specialists.
- Expert experience in troubleshooting network problems.

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