Lisp Production Support Analyst

3 weeks ago

Johannesburg, South Africa Quadrant Systems Full time

**Job Title**:
LISP Production Support Analyst

Permanent

Hybrid working

Full time: 8 - 5

May be required to work after hours on occasion to support projects and implementations.

**Job Objectives**:

- Provide support to business users in understanding the business processes and Compass system and related interfaces.
- Running of batches, EFT payments and faxes via Finswitch.
- Fixing of batch errors.
- End to end regression testing and sign-off of new development implementations
- Configuration of new development in the production environment.
- Reconstructions for cost analysis.
- Calculations related to complex LBLA cases.
- Testing of new functionality as well as regression testing on implementation.
- On the job training for operational area when errors and cases received.

**Qualifications and Experience**:

- Thorough understanding of Compass system.
- At least 3 years’ experience transacting on Compass
- At least 3 years’ experience in a Financial Institution.

**Job Related Knowledge and Skills**:

- Problem Solving: Ability to identify root causes and process relevant information.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective.
- Sense of urgency.
- Ability to prioritise work.
- Focus on Client Needs: Anticipate, understand, and respond to the needs of clients to meet or exceed their expectations.
- Good work ethics.
- Taking responsibility for tasks and driving it.
- Ability to identify small but important things that have a big impact on the bigger picture.
- Must be able to work under pressure.
- Must be able to work overtime and weekends.
- Excellent calculation ability
- Full understanding of all the different products offered.

**Competencies**:

- Analysing and interpreting.
- Organising and executing.
- Supporting and co-operating.
- Deadline driven.
- A positive attitude.
- Excellent verbal and written communication.
- Collaborative and excellent people skills.
- High degree of accuracy.
- Good administration skills along with exceptional attention to detail.
- Good analytical reasoning.
- Creative problem solving ability.
- Proactive and innovative.
- Self-motivated and a team player.
- Good judgment skills.
- Committed, flexible and reliable.
- Excellent time management skills.
- Assertive.
- High tolerance for stress.
- Is approachable for help.

**Job Type**: Permanent

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