Iq Retail Support Intern

3 months ago


Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_

Key words summarising this role: Well-versed in Accounting ERP software solutions, Business analyst, Project management, Time management, Enthusiastic, Go-getter, Willing to go the extra mile.

**Key Responsibilities**:

- Support clients with problems and queries relating to IQ Retail
- Test, replicate & logging of enhancements and defects
- Work as part of the support team
- Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
- Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating clients regarding the status of their calls
- Undertaking any other projects as required by Team Leader or Support Manager

**Key Requirements**:
Skills and qualifications
- Grade 12 (Matric) or any other tertiary level education
- Basic accounting, basic technical and business analytical skills
- Interpersonal Skills
- Thorough knowledge of MS Operating Systems (Win 7 to 12)
- Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc

Desirable
- MS Excel 1,2 & 3
- SQL
- Software Support
- Helpdesk Experience
- People Skills
- Advanced Troubleshooting skills
- Working independently
- A snr or someone that has a proven track record

Minimum requirements
- Ability to function in team
- Proficient in English
- Ability to use own initiative to ensure customer satisfaction
- Technical and practical approach to problem solving
- Must have reliable transport, valid driver’s license and ID Document.
- Good Communication skills

**Company Info**

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single
- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

IQ Retail is part of the KCS Group and is a software development company that provides expertise in complete financial and business administration solutions. IQ Retail has been active in the development of business systems specialising in the accounting and retail management environment. In this highly competitive market, IQ Retail has grown to become one of the premier providers of innovative and strategic business solutions.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._



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