Night Receptionist

7 days ago


Cape Town, South Africa HotelJobs.co.za Full time

Our client, a 4* full-service hotel is recruiting a Night Receptionist to fulfill the following:
**REQUIREMENTS**:

- Must be a South African Citizen
- Have a minimum of 1 - 2 years' experience in a similar position within a hotel environment
- An appropriate recognized qualification would be advantageous
- Proficiency in Microsoft packages and working knowledge in Opera PMS
- Have excellent telephone skills and etiquette
- Quality and customer service driven
- Have sound experience in reception systems and procedures
- Display attention to dealy and efficiency pertaining to the area of responsibility
- Be trustworthy, honest and reliable
- Available to work flexible working hours and rostered shifts as and when required
- Maintain a neat, clean and well-groomed appearance as per the company standards

**RESPONSIBILITIES**:

- Attend to all guest needs, including but not limited to registration, check-in and check-out of guests and cashiering
- Maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof
- Complete end of day activities including posting charges to accounts, running night audit backup and roll the date
- Process all payment types such as room charges, cash, checks, debit or credit
- Process adjustment vouchers paid-outs, correction vouchers and miscellaneous charges
- Print contingency lists to have a record of all guests in case of emergency
- Sell a room/accommodation to guest without reservations based on the availability
- Operate telephone switchboard station, process requests for wake up calls, and advise guests of any message
- Complete the Room Rate Variance Report
- Activate or reissue room keys using electronic key machine
- Count bank at end of shift and secure bank
- Balance and drop receipts according to accounting specifications
- Report accidents, injuries, and unsafe work conditions to the manager



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