Receptionist

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Recruitment is looking for an experienced **Receptionist **to join the team at a Luxury Hotel based in Cape Town. You will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will be responsible for handling inquiries, processing bookings, and addressing guest needs to ensure a pleasant and memorable stay.

**Receptionist Responsibilities**:

- Greet guests upon arrival with a warm and professional manner.
- Check-in guests, ensuring all details are accurate and payments are processed.
- Handle guest check-outs, processing payments and issuing invoices.
- Maintain accurate records of room bookings, ensuring efficient room allocation.
- Assist guests with special requests, such as booking transportation or recommending local attractions.
- Handle guest complaints or concerns with professionalism and resolve issues promptly.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guest check-ins.
- Maintain the reception area, ensuring it is clean, organized, and welcoming.
- Provide information on hotel services, local events, and nearby points of interest.
- Monitor room availability and upsell additional services to guests when appropriate.
- Ensure all hotel policies and procedures are followed.

**Receptionist Requirements**:

- Previous experience as a Receptionist in a luxury hotel environment (essential)
- Strong communication and interpersonal skills.
- Ability to handle pressure and maintain a positive attitude.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work shifts, including nights, weekends, and holidays.
- A customer-centric approach and a passion for delivering exceptional service.


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