Office Based Virtual Receptionist

6 months ago


Cape Town, South Africa Surgo HR & Training Full time

Surgo (PTY) Ltd., a global award winner in the BPO industry, has partnered with a live answering service provider based in the USA and contracted with approximately 3500 companies nationwide. Boasting 45+ years of experience as a third-generation family business, they built a strong business culture that is centered around people.

We are recruiting for an office based Virtual Receptionist to join our specialist night shift team in Century City, Cape Town. If you have a passion for making other people’s day and providing excellent customer service, this would be the ideal job for you

**Job Purpose**:
As a Virtual Receptionist you will be taking calls, greeting callers, performing lead intakes, scheduling appointments, transferring calls, or relaying messages directly to clients. You will be speaking directly to people in the USA who are from all walks of life and across a variety of industries. On any given day, you could be taking messages for an attorney or transferring a caller to their doctor. Training will be provided.

**Key Performance**:
Adhere to call-handling expectations, accurately completing 200+ calls per day, and limiting personal bias while answering calls professionally

Create exceptional caller experiences with a friendly demeanor by seeking opportunities to make meaningful connections with customers and callers

Maintain accuracy, mindfulness, and a strong attention to detail in written communication

Use proper spelling, grammar, and logical message composition

Communicate professionally and with personality

Multi-task in a fast-paced, technology-rich environment

Precisely and consistently follow call-handling instructions on every call

Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen

**Requirements**:
Tech-savvy and can multitask, navigating multiple screens and systems while seamlessly navigating a conversation with a caller or customer live and in real-time

Positive and professional with a can-do attitude

Attention to detail and great written communication skills

Proficient in English Language with neutral accent (read, speak, write)

Punctual with excellent time management skills

Team player, both reliable and present in your role

Call centre experience managing high call volumes preferred

International clientele experience (USA, UK, AUS, NZ)

Experience in an administrative or professional role

Any Tertiary qualification will be advantageous

A clear criminal record

Grade 12

SA ID / Valid Work Permit (if applicable)

Ability to work USA hours/rotational shifts (night shift)

Own reliable transport required

**Working hours**:
Monday to Sunday shifts

**You will work 5 days a week**: 4 days between Monday and Friday and 1 Saturday OR Sunday

**Night Shift (USA Rotational Shifts**: 9pm - 6am)

**Salary**:
Basic of R8000 per month

Shift allowance

Subsidised transport - from home to office

Location - Century City, Cape Town



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