Receptionist & Night Audit Relief

3 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

**JOB DESRCIPTION**:REF NO: KBH/FO 11/23**

POSITION: RECEPTIONIST & **NIGHT AUDITOR RELIEF**

DEPARTMENT**: FRONT OFFICE**

REPORTS TO**: FRONT OFFICE MANAGER / SUPERVISOR**

**Summary**:
A Night Auditor checks all outlets’ accounting records for accuracy and, on a daily basis, summarises and compiles information for the hotel's financial records. A Night Auditor tracks room revenue, occupancy percentages, and other operating statistics. A Night Auditor prepares a summary of cash, cheque, and credit card activities, reflecting the hotel's financial performance for the day. A Night Auditor posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the Receptionist(s).

**Main Duties and Responsibilities**:

- To understand thoroughly Krystal Beach (Pty) Ltd objectives in Night Audit.
- Provide an effective auditing system for all hotel revenues and receipts.
- Monitor the data input by operation level personnel.
- To audit Micros location revenue summaries and their supporting.
- To review all house use and entertainment checks and to ensure that they are justified, signed and authorised.
- To review all discounts given and to ensure that it is justified and authorised.
- To ensure that all of the day’s banquet revenue has been recorded by checking it against the function sheets.
- To have control over the open keys used, account for them and update the Financial Controller.
- To verify the package meal checks are properly recorded and variances on packages are analysed and explained.
- To audit all Food and Beverage outlets for “voids” and “cancellations” for explanation and approval by outlet managers (or delegated personnel), and by the Chef for instances of cancelled kitchen orders.
- To check the sequential use of all pre-numbered food and beverage checks and to update the income auditor on any deviations.
- To audit the telephone revenue.
- To audit revenues from other departments.
- To audit daily rooms rates, revenue summaries and their supporting transaction reports.
- To audit charges to city ledger and credit card accounts before running the night audit process.
- To review paid-out and allowance vouchers for accuracy, proper approval and supporting documentation.
- To verify supports for complimentary and house use rooms and/or room charged at rates varying from the rack potential.
- To check the accuracy of “regular” and “contractual” room rates in the system.
- To verify computer reports for occupied rooms against the Housekeeping report and highlight the variances.
- To check the sequential use of all vouchers and to investigate any missing or irregular forms.
- To review guest ledger balances daily and research questionable movements.
- To investigate day use, late charges and skippers. Notify the department heads concerned and forward all details to the Financial Controller for further action.
- To ensure all temporary folios are closed periodically.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the set standard.
- To be entirely flexible and adapt to rotate within the different sub departments of the front office and finance division.
- To be fully familiar with all services and facilities offered by the hotel.
- To audit the operation procedures of all revenue generating departments.
- To be thoroughly familiar with the duties and responsibilities of the front office (cashiering function) and food and beverage (cashiering function) and to be able to train them up to the required standards.
- To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
- To report for duty punctually wearing the correct uniform/attire and name tag and to maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
- To maintain good working relationships with colleagues and all other departments.
- To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the needs of the industry or Krystal Beach (Pty) Ltd.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.

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