Banqueting Coordinator 5 Star Luxury Hotel

4 weeks ago

Krugersdorp, South Africa Vivari Hotel & Spa Full time

A Boutique hotel and Conference Events Coordinator to join the event team.

**JOB PURPOSE**:
To organize and plan events, manage group restaurant bookings and all restaurant enquires. Responsible for sending quotations for potential business. Ensuring the venues are always clean and up to standard, check on guest satisfaction, deal with guest complaints, assist with site inspections and ensure the successful running of day-to-day conferences and events as and when a confirmed booking is in-house.
**MAIN RESPONSIBILITIES (But not limited to)**:

- Meet and greet clients when visiting the hotel or attending a function/conference/ site visit.
- Oversee and plan all functions from beginning to end.
- Adhere to 12-hour response time on client correspondence.
- Meet with clients and ensure that all client files are kept always updated.
- Follow up with clients and schedule pre-event meetings and food tastings for all relevant client bookings as and when required and communicate to the Executive Chef.
- Check that all clients sign paperwork at all relevant fields.
- Keep tentative bookings to a minimum by adhering to company policy. A consistent follow up procedure to ensure that bookings are confirmed in advance.
- Ensure payment is received as per company policy.
- Compile all function sheets according to client requirements and communicate prior to all departments involved.
- Attend all wedding functions to ensure that the function goes as planned.
- Ensure sound communication between all departments within the hotel.
- Provide and distribute a monthly and an updated weekly forecast of all business on the books to relevant parties.
- Compile function sheets accurately and timeously and distribute to the relevant departments.
- Responsible for making the function space visually appealing and is always neat and tidy and set up to the required standard.
- Responsible for the overall sanitation and cleanliness of the work areas, conference rooms and storage areas (such as drawers, cupboards etc.).
- Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the conference rooms, business centre, and the restaurant.
- Provide excellent customer service and ensure customer needs are met.
- Provide unique and creative ideas to enhance meetings & group experience.
- Supervise events and team members throughout service.
- Keep late arrangements to a minimum.
- Keep customer complaints to a minimum and notify manager immediately should these arise.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Matric and Hospitality diploma is an advantage

Please forward a Full CV, recent photo and contactable references

**Salary**: R20,000.00 per month

Ability to commute/relocate:

- Krugersdorp, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Must have OPERA experience

**Education**:

- Diploma (required)

**Experience**:

- Hotel banqueting: 5 years (required)

Expected Start Date: 2024/01/02

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