Team Manager

4 weeks ago


Centurion, South Africa K2 Human Capital Consultancy Full time

**Team Manager: Broker Service**

**Purpose of the Job**: The Team Manager will lead a team of dedicated Broker Service Consultants.

**Responsibilities and work outputs**:

- Lead and assume full management responsibility for a team of professional Broker Service Consultants.
- Tracking and ensuring the achievement of both individual and group service minimum operating standards and service level agreements.
- Coaching and quality checking
- Management information reports
- Drive team and company culture and values
- Lead and assume full management responsibility for a team of professional Broker Service Consultants
- Close liaison and relationship building with brokers.
- Continuous improvement of business processes and procedures to become market lead.
- Team management ability or potential to develop such ability within a short space of time.

**Required Qualifications**
- Matric/Equivalent qualification
- Must have completed the necessary regulatory exam/s (RE)as well as Full Qualification (FQ)

**Required Experience**
- At least 1 years’ service experience within a short-term insurance industry
- Previous client service /broker service experience is essential.
- Leadership or management studies with previous leadership experience will be beneficial.
- A successful track record

**Skills, Knowledge and capabilities**
- Strong coaching skills and ability
- Ability and knowledge to develop and motivate a team of experienced dedicated Broker Service Consultants
- Organized, self-disciplined and self-motivated.
- Deadline and results orientated.
- Attention to detail.
- Ability to work in a team environment.
- Enthusiastic and passionate about the job and the company
- Ability to respect confidentiality.
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate
- Takes ownership and responsibility.
- Enthusiastic and passionate about the job and the company
- Ability to lead a multi-skilled team providing advice in Personal product.

**Job Type**: Permanent

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/09/02


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