Team Manager: Retentions

IntroductionRole PurposeRequirements: Matric/Equivalent qualification Leadership or management studies completed or in progress will be beneficial. Previous retention/customer service experience is essential Previous leadership experience will be favourable Must have completed the necessary regulatory exam/s (RE)as well as Full Qualification (FQ) Shortterm...

Retention Manager GENERAL Centurion - Gauteng - South Africa Join Our Team: Customer Retention Strategist Extraordinaire! Are you ready to take on a challenge that merges creativity with analytics? Do you have a knack for turning data insights into actionable strategies that keep customers coming back for more? If so, we want you on our team! We're...

Retention Manager GENERALCenturion - Gauteng - South AfricaJoin Our Team: Customer Retention Strategist ExtraordinaireAre you ready to take on a challenge that merges creativity with analytics?Do you have a knack for turning data insights into actionable strategies that keep customers coming back for more? If so, we want you on our teamWe're seeking a...

We are looking for an individual with Strong analytical capability, to lead our retentions team in driving retention and referral marketing programs. Under the guidance of the Manager: Insurance Administration you will be responsible for implementing key customer Retention Strategies and Metrics to ensure policyholders are getting the value they’re paying...

**Introduction** **Role Purpose** Our advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure. **Requirements**: - Matric or equivalent -...

Company Description OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

Job DescriptionOur retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place...

IntroductionRole PurposeOur advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure.Requirements: Matric or equivalent Relevant regulatory...

Job DescriptionOur retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place...

Job DescriptionOur retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place...

Company DescriptionOUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we're always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.Our continued success can be attributed to OUTstanding employees who set the bar high with...

Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

**Company Description** OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high...

To maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy. **Conduct Quality Assurance on Courtesy Calls (policy validations) and Retention clerks **(outbound calls)** - Monitor courtesy calls conducted by...

To maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy. **Conduct Quality Assurance on Courtesy Calls (policy validations) and Retention clerks **(outbound calls)** - Monitor courtesy calls conducted by...

To maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy.Conduct Quality Assurance on Courtesy Calls (policy validations) and Retention clerks (outbound calls)**- Monitor courtesy calls conducted by...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Effectively...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeEffectively reinstating policies...