Team Manager: Retentions

Retention Manager GENERALCenturion - Gauteng - South AfricaJoin Our Team: Customer Retention Strategist ExtraordinaireAre you ready to take on a challenge that merges creativity with analytics?Do you have a knack for turning data insights into actionable strategies that keep customers coming back for more? If so, we want you on our teamWe're seeking a...

Job DescriptionOur retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place...

IntroductionRole PurposeOur advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure.Requirements: Matric or equivalent Relevant regulatory...

Company DescriptionOUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we're always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.Our continued success can be attributed to OUTstanding employees who set the bar high with...

To maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy.Conduct Quality Assurance on Courtesy Calls (policy validations) and Retention clerks (outbound calls)**- Monitor courtesy calls conducted by...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeEffectively reinstating policies...

Job DescriptionResponsibilities Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards...

Company DescriptionOUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us.Job Description:Responsibilities Our retention advisors are responsible for...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeEffectively reinstating policies...

Team Manager: Broker ServicePurpose of the Job: The Team Manager will lead a team of dedicated Broker Service Consultants.Responsibilities and work outputs: Lead and assume full management responsibility for a team of professional Broker Service Consultants. Tracking and ensuring the achievement of both individual and group service minimum operating...

Company DescriptionOUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for...

Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...

Job Purpose:To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.Job Outputs: Achieve sales budget in terms of units and premium Timeous recruitment of advisors Ensuring a full complement of Advisors in order to reach business objectives...

Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Job DescriptionRole Purpose (Why your role exists)To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, processes, technology and finance, with the objective of delivering on agreement...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeRequirements: Matric FAIS...

Job PurposeResponsible to assist with the daily running and management of the Division through the effective use of resources. Ensuring that SLA's are met per Binder Agreements.The purpose is the effective management of claims consultants. Ensure efficient service levels to internal and external clients by providing customer service and preparing and...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...

Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

IntroductionRole PurposeRequirements: FAIS Credits and/or a suitable tertiary qualificationLeadership or management studies completed or in progress will be beneficial Previous sales management experience is essential years leadership experience A successful track recordDuties & Responsibilities Lead and assume full management responsibility for a team of...