Team Manager: Claims Investigations

2 weeks ago

Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.-
**Role Purpose**
- Manage and lead a commercials and personal lines Motor and Non-Motor technical claims team to achieve the business objectives and improve customer experience.**Requirements**:

- Matric
- Leadership, management or Insurance studies will be beneficial
- Insurance experience in both personal and commercial lines insurance for at least 5 years of which 3 years were in a leadership position within the investigations department.
- Experience with People and workflow management is essential.
- Excellent communication skills in English (full fluency) with an additional South African language advantageous

**Duties & Responsibilities**
- Manage daily operational delivery within the investigations area of responsibilities
- Allocate and review claims allocated to investigators
- Meet the minimum performance requirements and manage operational expenses
- Conduct final interviews on complex and challenging claims
- Handle complaints/queries arising from claims validations or outcomes of claims handled by an investigator
- Reporting monthly on the progress, successes, and failures of the team
- Enhance service delivery and efficiencies within the claims department
- Identify and report on all risks identified that may impact the department or the company in general.
- Manage employee well-being and morale and other people management processes( such as Recruitment, Performance, and Talent management)
- Accountable for the management of work volumes and workflow.
- Establish and maintain positive stakeholder relations to foster good internal and industry partnerships
- Manage people's performance and ensure that formal and informal feedback is provided on a regular basis to individuals and teams and in line with the organization's performance standards
- Identifies, and proposes solutions and actions to workflow trends.
- Contribute to the optimization of work practices and procedures
Collaborating effectively with other departments and/or stakeholders to achieve results.
- Keep abreast of all products, processes, and system changes and developments.
- Coach, mentor and ensure people development to maximize operational efficiencies and in line with people development policies

**Competencies**
- Self-managed and strong team player.
- Excellent work ethic with a high degree of accuracy.
- Strong focus on attention to detail
- Deadline and Target driven.
- Ability to work under pressure and work across divisions.
- Client-centric
- Well-developed written and verbal communication skill
- Team leadership ability

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