Claims Team Manager

2 weeks ago


Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

Introduction


Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.


Role Purpose

Requirements:

  • Matric
  • FAIS accreditation or a FAIS recognized qualification will be highly beneficial
  • Leadership, management and/or insurance related studies completed or in progress will be beneficial
  • Previous leadership experience will be an advantage

Duties & Responsibilities

  • Assume full leadership responsibility for a team of diversely skilled professional claims advisors
  • Checking and validating of all claims processed within the team
  • Team development and performance (Which involves thorough coaching and one on ones)
  • General day to day management of a team
  • Liaise with service providers, clients, brokers and advisors
  • Handling all queries and problems from service providers and clients
  • Conduct all the above to the required performance and quality standards that are in place

Competencies

  • Leadership and management skills/potential are essential
  • Excellent administration and organisational skills
  • Excellent interpersonal and communication skills (verbal and written)
  • Computer literate
  • Selfdisciplined and selfmotivated
  • Problem solving/initiative
  • Negotiation skills
  • Stress/change tolerance
  • Tenacity and resilience
  • Be an analytical thinker
  • Customer service oriented
  • Attention to detail
  • Takes ownership and responsibility
  • Adaptability
  • Conflict handling

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