Customer Support Team Leader
4 weeks ago
Customer Support Team Leader
- 2024-03-13 - 2024-04-12
- Permanent
- JHB000045
- Admin, Office & Support- Gauteng, JHB - Southern Suburbs
- R324 000.00 AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation.
**Responsibilities**:
- Champion opportunities to consistently improve the quality of Customer Support.
- Implement training plans for each team member.
- Observe and coach staff to improve standards, knowledge, skills and behaviours.
- Develop capability and motivate internal staff to support the delivery of projects and strategy.
- Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to products and services or sharing qualified leads with the relevant colleagues.
- Deliver service improvements to improve the customer support experience.
- Ensure standard operating procedures are being followed and company values are being demonstrated at all times when dealing with customers.
- Encourage and convert customers to our online portal.
- Ensure quality of advice given to customers is excellent regarding technical issues.
**Essential Requirements**:
- An electrical or mechatronics qualification.
- Minimum 3 years' experience in the industrial electrical field preferably within a distribution environment.
- Knowledge of industrial automation products.
- Technical knowledge in the fields of power distribution, motor control and energy management.
- Previous experience in a comparable customer service role in the electrical or industrial automation industry.
- For more information please contact:
- Louise Leask
-
Customer Support Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Four Point 0 Full timeCustomer Support Team Leader Permanent JHB00004 Admin, Office & Support Gauteng, JHB Southern Suburbs R AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation.Responsibilities: Champion opportunities to consistently improve the quality of Customer Support. Implement training plans for each team member. Observe...
-
Debtors Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Support Office Full timeMaximise productivity & supervision within the Debtors team. Minimising the need for handover accounts. Team leaders will be specialised in different aspects of the debt collection department and supervise that team in line with this specialisation.Key Result Areas:Debtors Control Maintenance Receives documentation from relevant departments and journalism...
-
Customer Experience Team Leader
1 week ago
Johannesburg, South Africa Sydsen Full timeOur client within the Automotive Industry is looking to employ a Customer Experience Team Leader (Product Genius) in Sandton, Johannesburg.This role involves the provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and...
-
Customer Experience Team Leader
2 weeks ago
Johannesburg, South Africa Sydsen Full timeOur client within the Automotive Industry is looking to employ a Customer Experience Team Leader (Product Genius) in Sandton, Johannesburg .This role involves the provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.Requirements:...
-
Customer Experience Team Leader
1 week ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeOur client within the Automotive Industry is looking to employ a Customer Experience Team Leader (Product Genius) in Sandton, Johannesburg.This role involves the provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and...
-
Customer Care Team Leader
3 days ago
Johannesburg, South Africa Ciazcon Consulting Full time**CUSTOMER CARE TEAM LEADER**: - Ciazcon Consulting- Published- June 3, 2024- Location- Johannesburg, South Africa- Category- Administration / Front Desk / PA / Secretary- Job Type- Full-time**Description**: Currently we are searching for a Customer Care Team Leader for Johannesburg, South Africa. Responsibilities of this Post: - Overseeing and managing...
-
Team Leader Technical Support
2 weeks ago
Johannesburg, Gauteng, South Africa LexisNexis Full timeTechnical Team Leader - Job Summary:The Team Leader will help execute the following, but not limited to, employee performance management, training & development, and reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder management.Accountabilities:Leadership To...
-
Team Leader
1 week ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Customer Care Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Consulting Full timeCUSTOMER CARE TEAM LEADER: Ciazcon Consulting Published June 3, 2024 Location Johannesburg, South Africa Category Administration / Front Desk / PA / Secretary Job Type FulltimeDescription:Currently we are searching for a Customer Care Team Leader for Johannesburg, South Africa.Responsibilities of this Post: Overseeing and managing team members effectively....
-
Team Leader
4 weeks ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Team Leader
3 weeks ago
Johannesburg, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
1 week ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Wesbank Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Webhelp Full timeJob AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...
-
Technical Support Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Talent Evolution Full timeTo lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service...
-
Team Leader: Customer Service
2 weeks ago
Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full timeRequirements:Matric and a relevant tertiary qualification, preferably with a leadership component.Minimum 2 years of experience as a Team Leader/Supervisor in a bank call centre.Key Responsibilities:Ensure team addresses customer needs effectively.Encourage team to take ownership of customer requests and provide prompt responses.Implement controls to...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full timeDescription Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader Customer Service
3 weeks ago
Johannesburg, South Africa Job Crystal Full time-South Africa, Gauteng *** - R18000 - R18000 Per Month **Area**: South Africa, Gauteng **Sector**: All Posted: 19 February 2024 **Job Details**: Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - Ensures that the team attend to customers, understand what matters to the customer and delivers against those requests, - Ensures that the...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Integrated Global Services (IGS) Full timeAbout UsIGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.Position Title &...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...