Customer Support Team Leader

4 weeks ago


Johannesburg, South Africa Four Point 0 Full time

Customer Support Team Leader
- 2024-03-13 - 2024-04-12
- Permanent
- JHB000045
- Admin, Office & Support- Gauteng, JHB - Southern Suburbs
- R324 000.00 AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation.

**Responsibilities**:

- Champion opportunities to consistently improve the quality of Customer Support.
- Implement training plans for each team member.
- Observe and coach staff to improve standards, knowledge, skills and behaviours.
- Develop capability and motivate internal staff to support the delivery of projects and strategy.
- Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to products and services or sharing qualified leads with the relevant colleagues.
- Deliver service improvements to improve the customer support experience.
- Ensure standard operating procedures are being followed and company values are being demonstrated at all times when dealing with customers.
- Encourage and convert customers to our online portal.
- Ensure quality of advice given to customers is excellent regarding technical issues.

**Essential Requirements**:

- An electrical or mechatronics qualification.
- Minimum 3 years' experience in the industrial electrical field preferably within a distribution environment.
- Knowledge of industrial automation products.
- Technical knowledge in the fields of power distribution, motor control and energy management.
- Previous experience in a comparable customer service role in the electrical or industrial automation industry.
- For more information please contact:

- Louise Leask



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