Customer Care Team Leader

2 weeks ago


Johannesburg, Gauteng, South Africa Ciazcon Consulting Full time

CUSTOMER CARE TEAM LEADER:

  • Ciazcon Consulting
  • Published
  • June 3, 2024
  • Location
  • Johannesburg, South Africa
  • Category
  • Administration / Front Desk / PA / Secretary
  • Job Type
  • Fulltime
    Description:
Currently we are searching for a Customer Care Team Leader for Johannesburg, South Africa.

Responsibilities of this Post:

  • Overseeing and managing team members effectively.
  • Assigning tasks to team members and ensuring timely completion.
  • Handling customer complaints and queries professionally and efficiently.
  • Develop and implement customer service policies and procedures.
  • Mediating and resolving conflicts within the team or with customers.
  • Resolve customer complaints and inquiries in a timely and efficient manner.
  • Monitor customer service representatives' performance and provide ongoing coaching and feedback.
  • Train and onboard new customer service representatives.
  • Analyse customer service trends and recommend improvements.

Requirements of this Post:

  • Bachelor degree.
  • Four years experience in the similar role.
  • Strong communication skills.
  • Proficient in Microsoft Office, especially Excel (advanced skills preferred).
  • Exceptional planning and organising skills and the ability to handle multiple tasks simultaneously.
  • Attention to detail.


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