Current jobs related to Technical Support Team Leader - Johannesburg, Gauteng - Talent Evolution

  • Condeco Technical Team Leader

    7 days ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Condeco Technical Team LeaderTelebest is seeking a highly skilled Condeco Technical Team Leader to join our team in Johannesburg. As a key member of our technical team, you will be responsible for ensuring the highest possible standard of our business application, maximizing productivity and efficiency.Key Responsibilities:Perform daily systems...

  • Technical Support Team Leader

    3 weeks ago

    Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full time

    Job OverviewPosition: IT Service Desk Lead Available Positions: 1 (one)Department: Infrastructure - IT ServicesRole Summary:The IT Service Desk Lead is pivotal in delivering high-level technical assistance and serves as the primary escalation point for complex issues.This role encompasses overseeing daily operations, ensuring prompt and effective resolution...

  • Condeco Technical Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    Job Summary:Telebest is seeking a highly skilled Condeco Technical Team Leader to join our team. As a key member of our technical team, you will be responsible for ensuring the highest possible standard of our business application, maximizing productivity and efficiency.Key Responsibilities:Technical Support: Provide expert technical support to clients...

  • MSOC Team Leader

    4 days ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    3 days ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    14 hours ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    6 days ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    7 days ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • Technical Support Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Moladira Skills is seeking a highly skilled and experienced Technical Support Team Lead to join our team. As a key member of our customer operations department, you will be responsible for leading a team of technical support agents and ensuring the swift and effective resolution of customer technical queries.The ideal candidate will have a strong background...

  • Technical Support Team Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Moladira Skills is seeking a skilled professional to lead our technical support team. As a Team Lead: Technical Support, you will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards.Key Responsibilities:* Lead a team of...

  • Operations Team Leader

    6 days ago

    Johannesburg, Gauteng, South Africa Fempower Full time

    Operations Team LeaderFempower is seeking an experienced Operations Team Leader to drive overall branch efficiency and focus on the execution of all customer requirements.Key Responsibilities:Allocate cranes and crews for relevant jobs, including inter-branch assignments.Ensure delivery of a positive customer experience in the provisioning of...

  • Senior.NET Developer and Team Leader

    3 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job SummaryPRR Recruitment Services is seeking a highly skilled and experienced Senior.NET Developer and Team Leader to join our team. As a key member of our development team, you will be responsible for leading the development of software applications using.NET technologies.Key ResponsibilitiesLead the development of software applications using.NET...

  • MSOC Team Leader

    6 days ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...

  • MSOC Team Leader

    14 hours ago

    Johannesburg, Gauteng, South Africa Numata Full time

    MSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. This role requires strong leadership and management skills, as well as the ability to prioritize tasks and manage multiple projects...

  • Team Leader

    4 days ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to lead our call centre sales team in Johannesburg. The successful candidate will be responsible for driving performance, motivating the team, and overseeing sales management systems and structures.Key Responsibilities:Drive performance and motivate the team to...

  • Team Leader

    4 days ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at FirstRand Bank Limited. As a Team Leader, you will be responsible for managing a portfolio of non-performing loans and watchlist accounts, with a focus on reducing impairment losses and maximizing recoveries.Key ResponsibilitiesLead and manage a team of administrators...

  • Team Leader

    6 days ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Team Leader to lead our call centre sales team in Johannesburg.Key Responsibilities:Drive performance and motivate the team to achieve weekly and monthly sales budgets.Oversee sales management systems, structures, technology platforms, policies, and...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at FirstRand Life Assurance Ltd. As a Team Leader, you will be responsible for supervising and coordinating daily activities amongst a team to achieve a smooth workflow.Key ResponsibilitiesManage costs and expenses within approved budgets to achieve cost...

  • **Team Leader Maintenance

    3 weeks ago

    Johannesburg, Gauteng, South Africa Alstom Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader Maintenance to join our team at Alstom. As a key member of our Services Department, you will be responsible for ensuring the safety and productivity of our maintenance technicians, as well as overseeing the execution of scheduled activities within quality parameters.Key...

  • Automotive Sales and Consulting Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    {"title": "Workshop Sales and Consulting Team Leader", "description": "Job SummaryABC Worldwide is seeking a highly motivated and experienced Workshop Sales and Consulting Team Leader to join our team. As a key member of our sales and consulting department, you will be responsible for driving the growth of our workshop concepts and developing strategies to...

Technical Support Team Leader

3 months ago

Johannesburg, Gauteng, South Africa Talent Evolution Full time
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries.

The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards.


Responsibilities:

Operational Planning:

  • Develop and implement strategies to achieve a mean time to resolve of less than 1 day.
  • Identify and integrate new, efficient methods for technical support delivery.
  • Plan and coordinate team activities to meet operational goals.
  • Analyse performance data to continually refine support processes.
  • Proactively identify and remove operational blockers

Operational Implementation:

  • Oversee the daytoday operations of the second line technical support team.
  • Ensure effective handling and resolution of escalated technical issues.
  • Maintain a high level of technical proficiency within the team.
  • Monitor team performance against KPIs and adjust tactics as necessary.
  • Manage access to internal and external portals and systems, ensuring the team has the necessary tools

Budget Management:

  • Manage resources and budget to optimise costeffectiveness.
  • Implement costsaving initiatives without compromising on service quality.
  • Regularly review operational expenses and seek opportunities for efficiency.

Customer Satisfaction:

  • Ensure high levels of customer satisfaction and service quality.
  • Develop and implement feedback mechanisms to gather customer insights.
  • Foster a customercentric approach within the team.
  • Measure and analyse customer satisfaction metrics for continuous improvement.

Supervisory / Leadership / Managerial:

  • Lead and motivate a team of technical support agents.
  • Conduct performance evaluations and manage team development.
  • Address and resolve team conflicts, maintaining a positive work environment.
  • Implement disciplinary measures when necessary.
  • Ensure the team meets both individual and collective objectives.
  • Facilitate regular training and development programs to ensure team effectiveness in their roles.

Requirements:

Education:

  • Minimum of 3year tertiary diploma in relevant field
  • A+, N+, ITIL and CCNA (an advantage)

Experience:

  • Minimum 3 years' experience in customer operations
  • 2 Years experience in Similar role in an ISP Advantageous
  • 1 Year in a realtime monitoring or workforce management role (advantageous) &/or
  • Leadership experience
  • For more information please contact:
**Elsabe Olckers