Lodge Manager
5 months ago
Kendrick Recruitment is now searching for a top-notch, 5* experienced **Lodge Manager** to manage a busy 5* lodge in **Sabi Sands, Mpumalanga.**
**Key Requirements**:
- ** A minimum of 5 years experience in a similar position, within a 5* environment is an essential requirement**:
- Sound knowledge and understanding of the Lodge Industry
- Sound knowledge of MS Offi ce Suite and Hospitality Operating Systems
- Sound knowledge of company financial procedures
- Excellent attention to detail, excellent hygiene principles
- Guest focus philosophy
- Good communication skills (written and verbal), practising honest communication.
- Team player with a positive attitude, enthusiasm, and emotional control
- Excellent time manag ement and self-discipline
- Proactive, use initiative and c reative flair when required.
- Committed and loyal, adaptabl e, and flexible
- Excellent Hosting skills and guest service -oriented
**Primary Responsibilities**:
**1. Lodge Operations**
- To ensure the efficient, effective, and professional management of all departments at the Lodge.
- To liaise with guests and maintain effective communication with them, including personalised correspondence.
- To ensure that personalised guest experiences are designed and implemented consistently and provided to the respective site inspection guests, when required.
- To ensure that the daily guest experience is designed and implemented.
- To host meal venues and ensure the smooth operation of functions.
- To be always readily available to deal with problems and complaints.
- To ensure effective check in procedures and efficient speedy check-out facilities.
- To ensure that complaints, comments or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
- To ensure that guest comments and feedback stats are recorded accurately.
- To attend to and host site inspection guests, maintaining a high profile with current and prospective clients.
- To ensure all departments co-operate smoothly and seamlessly with each other, ensuring an efficient and professional operation.
- To ensure that lodge service standards, hardware and guest experience levels are met and maintained consistently.
- Oversee and drive maintenance programs as and when required.
- To ensure that Housekeeping and Maintenance standards are maintained in all public areas, guest rooms and back of house areas.
- To ensure that financial and stock control procedures are adhered to.
- Daily lodge communications to ensure that HOD's and Guest Relations and Duty Managers are giving equal attention to all camps.
- To ensure daily effective liaison with the Safari team.
- To ensure that all staff are correctly and smartly dressed at all times.
- To ensure that all public areas are in good working order, clean and tidy at all times.
- To reduce accidents and ensure that all safety hazards are addressed, and potential problems communicated to the General Manager.
- To circulate regularly throughout all public areas, maintaining a high profile with guests and staff.
- To ensure that you and the team be familiar with all local emergency services and procedures.
**2. Staff Management**
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.
- To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
- To ensure that all staff are fully conversant with all company policies and procedures, basic conditions of employment and labour regulations as well as disciplinary codes of the company.
- To ensure that training is implemented and maintained.
- To maintain effective working relationships with line and staff functions.
- To keep an up-to-date and fair hosting roster
- To record all leave for employees.
- To approve all leave applied for timeously.
**Package on offer**:
- Basic Salary: R45,000 NEG - depending on experience
- Accommodation included, as well as meals on duty
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