Lodge Manager

2 weeks ago


Sabi Sand Game Reserve, South Africa Silvan Safari Full time

**Lodge Manager**:
Competitive + Benefits

Silvan Safari, Sabi Sands Reserve 1380

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the SA, we operate 6 properties and have ambitious development and growth plans. We are proud to announce the opening of the new voco by IHG.

Valor Hospitality Partners - Africa, part of the Valor Hospitality group, is a bespoke, highly experienced African Hospitality Consulting, Development, and Hotel Management Company based in Cape Town, South Africa. Our goal is to create truly memorable guest experiences through an operating culture of warmth, caring, passion and excellence, providing our guests an environment well beyond what they have come to expect - 'Reimagining Hospitality'. We are Hotalitarians

**Benefits Package**:

- Award winning employer
- Competitive Salary
- Preferential Employee Room Rates at all Valor Hospitality Hotels globally
- 50% F&B Discount at any UK, US & SA Valor hotel when charged to room
- Free meals on duty and uniforms provided
- Incremental holiday allowance based on service
- Pension Contribution

The Lodge Manager oversees, coordinates and direct the service, operations, logistics and activities of the Lodge, befitting Silvan Safari. The Lodge Manager takes responsibility for the smooth and efficient operation of the Lodge as their primary operational responsibility.
The Lodge Manager responds to the requests that are presented by the Guests, Department Managers, and the Market (where involving services provided by the Lodge).
The Lodge Manager supports the Operations Management in implementing the organisation plans for the Lodge operations.
This role works closely with the relevant Department Teams to ensure a coordinated effort between the different teams and to ensure service and product is delivered in excellence, that facilities and equipment are in perfect condition and working order. The role also ensures that guests receive exceptional levels of personalised service.
- Implement and monitor policies, processes and standards to ensure effective high-quality Lodge service is provided to guests
- Implement and monitor processes that facilitate immediate response to Service requests received from guests
- Provide direction, oversight and guidance to the Lodge team
- Implement and monitor the annual plan and activities for the Lodge
- Implement and monitor with senior Food and Beverage leaders, Lodge & department par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, table linen and other items required for the operation of Food and Beverage Restaurant department
- Implement and monitor with Lodge Management, department par-stock levels for chemicals, amenities, linen and other items required for the operation of Housekeeping department
- Support the purchasing function in selecting suitable suppliers for Lodge materials
- Implement and monitor implementation of an effective keys control system for areas relevant to the Lodge, ensuring safety and security of guests, fellow employees, residents, equipment and supplies
- facilitate communication and collaboration of the Lodge team
- Support the Stewarding function to implement and monitor an effective pest control system for Lodge areas and monitor and report the effectivene


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