Lodge Manager

3 months ago


Sabi Sand Game Reserve, South Africa HotelJobs.co.za Full time

**Lodge Manager.**

World Class 5* Ultra Luxury Game Lodge - Sabi Sand Game Reserve.

**Qualifications / Experience**:
Preferably 5 years experience in managing 5 star establishments.
Hotel management qualification (or similar).
Extensive computer knowledge: Microsoft Excel, Word, Outlook, Internet, HMS.
An understanding of budget control.
Experience in managing a team effectively.
English speaking, fluent in written and spoken English.
Valid South African driver’s license essential.

**Behaviours / Skills**

Excellent organizational and communication skills
Strong sense of business acumen and administration skills
Sound knowledge in budget controls and reporting
Experience of stocktaking, stock control and inventory
Excellent social and interpersonal skills, confident when meeting new people
and able to entertain/host
A passion for people and the guest experience
Anticipating guests needs and facilitating the small touches that enhance the
guest experience
Sense of ownership and pride
Outstanding attention to detail
Strong leadership and people management skills
Team spirit and ability to motivate people
Sensitive to cultural issues/ patient with the team
Basic understanding of the Basic Conditions of Employment Act
Fast thinking, excellent problem solver
High sense of responsibility
Hands on approach
Flexible attitude and willing to take on tasks as necessary
Willing to work long, flexible hours
Well-groomed and a good sense of personal hygiene
A sense of fun and understanding of the Virgin way of doing things
Realistic expectations of bush life
Here’s what you’d do
Have daily contact with all departments and ensure smooth running of the Lodge
Ensure all SOP’s are being maintained to the highest level
Oversee team, plan and delegate duties whilst maintaining personal guest contact at key times
Co-ordinate and oversee all decisions relating to day-to-day delivery of the guest experience
Set and maintain standards of host management and provide a role model to those carrying out hosting duties
Carry out lodge orientation for arriving guests
Review guests’ special requests and place appropriate orders and plan special events, notify relevant departments and check that they have planned
effectively
Manage guest expectations and requests in line with our ability to provide the best possible experience
Carry out regular walkabouts around the Lodge to ensure all is in order and address any issues in a timeous manner
Actively seek guest feedback whilst guests are in camp and respond in an appropriate manner
Plan effective rosters to facilitate the necessary staffing levels according to occupancy, guest requirements and policy
Attend to staffing issues and hold regular meetings with the team
Conduct annual Performance & Development reviews with team members
Check service set-ups and events presentations to ensure they are of the highest standard
Implement and maintain systems to control costs such as food, beverage, cleaning materials and other cost centres
Maintain stock/inventory and order as required
Maintain a high level of hygiene in line with statutory requirements
Ensure all company procedures relating to security/Health & Safety are
followed and immediately report any discrepancies and incidents
Compile monthly reports to Management

**Package**:
Permanent employment
Basic monthly salary
Live-in basic furnished accommodation (possible sharing)
Meals from Lodge kitchen whilst on duty
R1263.00 food allowance at Stores over and above salary
Medical Aid - company contribution 50% (after 3-month successful probation period)
Pension Fund - company contribution 50% (after 3-month successful probation period)
Annual bonus based on individual and company performance
Share of gratuities left by guests
1% company revenue gratuity
20 bed nights for family and friends annually at R750 ppp night (after 3- month successful probation period)
Uniform allowance (after 3-month successful probation period)

Leave cycle: 4 weeks on and 2 weeks off



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