Assistant Lodge Manager
4 days ago
Assistant Lodge Manager.
Exquisite 5* Game Lodge is seeking an Assistant Lodge Manager - Western Border KNP - Mpumalanga.
Our intimate and serene lodges encourage our guests to completely immerse themselves in a world of decadence and luxury.
In every regard, exquisite styling and impeccable service carries through the golden thread of elegance which epitomizes the outstanding experience.
Character is of the utmost importance as we believe that every member of staff plays a vital role in delivering the exclusivity and heart-felt hospitality that our guests repeatedly return for.
We require our guest-facing staff to be enthusiastic, front-footed and out-going and to take care of our guests with warmth and sincerity.
Requirements:
- Deliver an exceptional guest experience from welcome to departure, engaging with guests on a personal yet professional level
- Ensure all aspects of the guests’ stay is efficiently, timeously and seamlessly organised and that their every need is met
- Host meals as required and per schedule, focused on warm and authentic interaction
- Together with the Lodge Manager, ensure all departments achieve best performance and deliver exceptional service
- Manage all administrative matters effectively and accurately
- Contribute ideas to promote staff training and development, staff welfare initiatives and ideas for improved service delivery and efficiencies
- Propose, implement and execute guest delight activities
- Practice empathetic and fair but firm management of staff
PERSONAL CHARACTERISTICS
- Excellent conversational command of the English language
- Very high accuracy and attention to detail
- An outgoing, warm, friendly personality
- Confident and comfortable in a diverse, multi-cultural environment
- Conversant and well-informed in global current affairs
- Well presented
- Passionate about creating memorable experiences for individuals
- Honest and reliable
- Diligent and self-motivated
- Fast-paced work rate
- Have the ability to work under pressure and meet deadlines
- Good interpersonal skills and able to work as part of a team
- Willingness and ability to share information, teach and inspire others
QUALIFICATIONS
- Computer skills: Excel, Word, Outlook
- Valid Drivers License
**Education**:
- Certificate (preferred)
**Experience**:
- 5* Game Lodge: 2 years (preferred)
- 5* Guest Relations - Game Lodge: 1 year (preferred)
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