Sales & Service Account Manager

2 days ago


Pinetown, South Africa Tower Group Full time

**KEY RESPONSIBILITIES**

In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:

- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services we provide
- Engages with clients on a regular basis to maintain sound relationships.
- Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
- Stays abreast of and informs the Sales & Service Manager / General Manager / Sector Head of changing market and competitor trends.
- Maintains a current and updated database on all clients in own portfolio.
- Keeps informed of legislative requirements pertaining to document & records management.
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Compiles and reports on boxes past due on a quarterly basis.
- Develop Account Plans as agreed with Sales & Service Manager / General Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Sales & Service Manager / General Manager / Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
- Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
- Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.



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