Junior Account Manager

7 months ago

Pinetown, South Africa Tower Group Full time

**ROLE PURPOSE**

Responsible for the marketing and selling of all company products and services to new clients as well as cross selling and/or upselling to existing clients in order to achieve agreed sales and service targets. Assists with daily tasks with the objective of retaining and growing the defined portfolios. Maintains excellent customer relationships through effective service delivery and ensures that all customer queries are dealt with in an efficient manner. Actively resolves escalated client queries within acceptable timeframes. Actively identify leads for respective Sector Heads.

**KEY RESPONSIBILITIES**

In order to perform this role successfully, the incumbent must be able to perform these responsibilities:

- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides.
- Engages with clients on a regular basis to maintain sound relationships.
- Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customized solutions, and problem solving.
- Stays abreast of and informs the Sales Manager / General Manager / Sector Head of changing market and competitor trends.
- Maintains a current and updated database on all clients in own portfolio.
- Keeps informed of legislative requirements pertaining to document & records management.
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Compiles and reports on boxes past due on a quarterly basis.
- Develop Account Plans as agreed with Sales Manager / General Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Sales & Service Manager / General Manager / Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
- Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
- Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required._

***
- Bachelor’s Degree in Sales / Customer Service / Business Management
- Minimum 5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
- Must have business to business (B2B) experience
- Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
- Must have own vehicle and valid driver’s licence

**COMPETENCIES**:

- Negotiation skills
- Client orientation and customer focused
- Reliability
- Business acumen
- Ability to communicate with senior to top management levels
- Attention to detail
- Performing under pressure
- Result-oriented and have a flair and drive for sales
- Teamwork
- Relationship management
- Commercial awareness
- Problem solving and analysis

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