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Business Support Specialist

4 months ago

Bellville, South Africa Sanlam Full time

About Sanlam Corporate
Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.
We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth Division
One of the largest businesses within the Sanlam Group, Sanlam Corporate (SC) specialises in the provision of risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, SC assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members. The overall purpose of the role
Overall review of company processes to collaborate, support and drive effective business improvements with project teams. Key Responsibilities
Provide operational direction, guidance and support on complex people, process and system challenges in the context of driving business improvements and strategic changes. Proactive participation within project teams to provide guidance and direction in refining business requirements for strategic and operational business changes. Regular feedback loop to project teams on progress, issues and solution for successful project deliveries Provide root cause analysis and recommendations for successful project deliveries Act as operational feedback loop between business and project teams Perform UAT tasks on behalf of business on project developments, for successful deployment into BAU operations. Qualification and Experience
Grade 12 with Mathematics ( minimum B symbol with regards to Mathematics - not Mathematics literacy )

**National Certificate**: Business Analysis (will be an advantage).
A minimum of 7 or more years’ experience in a Group Risk environment with experience in a Group Risk pricing division.
Knowledge and Skills
Excellent product knowledge and understanding of the Group Risk Industry and Pricing principles.
Computer literate with proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive for Business, MS SharePoint and MS Teams).
Excellent analytical thinking with regards to identifying, analysing, and solving problems. Behavioral Competencies Analytical skills
Strong administrative and organizational skills
Attention to detail
Good verbal and written communication skills
Ability to act independently as well as part of a team Pro-active approach and a lateral thinker Self-motivated with a strong focus on delivery Personal qualities Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations. Courage - Stepping up to address difficult issues, saying what needs to be said. Manages Complexity - Demonstrated ability and proven record to make complex decisions. Ensures Accountability - Holding self and others accountable to meet commitments. Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals Core Competencies Cultivates Innovation by creating new and better ways for the organisation to be successful. Client Focus - Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Resilience - Rebounding from setbacks and adversity when facing difficult situations. Turnaround time
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.