Operations Support Analyst

2 weeks ago


Bellville, South Africa Momentum Life Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Provide system and product support to various stakeholders and resolve queries from the service areas in order to enhance the client’s experience.**Requirements**:

- Grade 12 or equivalent
- Relevant NQF Level 5
- 3-5 years’ relevant experience in Business/Operations (essential)
- Experience in financial services or insurance industry (essential)
- Knowledge of Metropolitan products and business processes i.e. Claims, Refunds, Retirement (PUP) process.
- An understanding of the operational functions used with the IBMi (PDS) system will be advantageous.
- A solid understanding of DBU functions that are performed to update/rectify policy files.
- Experience in operations will be advantageous.
- Proficient understanding of the insurance industry.
- Basic SQL knowledge will be advantageous.

**Duties & Responsibilities**

**INTERNAL PROCESS**
- Provide system and product support for implemented system and product solutions
- Analyze processes and suggest improvements to get better efficiencies.
- Take ownership and resolve reported problems by understanding the reason for the incident and determine the most appropriate way to resolve it and action it accordingly and timeously.
- Perform data base updates on policies to resolve errors.
- Provide feedback on progress of all tasks to applicable stakeholders.
- Filter issues to identify system failures and report to Applications support analysts.

**CLIENT**
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with internal stakeholders.
- Deliver on service level agreements to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**PEOPLE**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**Competencies**

**Knowledge**
- Knowledge of Life Insurance (Metropolitan Product offerings - VG, Console, Home Services, OB)
- Knowledge of Life Insurance systems and processes (PDS - Claims, Refunds, Alterations, new business, reinstatements etc)
- Knowledge to perform data base updates (DBU)
- SQL knowledge

**Skills**
- Communication skills
- Prioritisation skills
- Interpersonal skills
- Problem-solving skills
- Analytical skills
- Planning and organising skills
- Supporting and Co-operating



  • Bellville, South Africa Sanlam Full time

    The Role - We are seeking to hire a Data Operations Analyst on a full-time basis, to be located at the Tygervally/Bellville office in Cape Town reporting to the Data Operations Manager. **What will you do?** - The Data Operation Analyst will be responsible for managing and optimizing data processes to ensure the accuracy, integrity, and availability of data...

  • Operations Analyst

    3 weeks ago


    Bellville, South Africa Finovate People Pty Ltd Full time

    Our client, an investment and asset management company situated in **Bellville,** has a vacancy in their Operation Department for an experienced **Operations Analyst.** **Please note that this is a one-year fixed term contract position.** Our client believes the appointment of an operations resource with appropriate experience and qualifications will allow...


  • Bellville, Western Cape, South Africa BCXP Full time

    Job DescriptionThe Technical Teams at BCXP require a skilled Operational Systems Analyst to manage the installation, monitoring, testing, and maintenance of Linux and Unix operating systems and infrastructure. This role involves working closely with colleagues and clients to improve applications, data management, and business...

  • IT Technical Analyst

    2 weeks ago


    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...


  • Bellville, Western Cape, South Africa Sanlam Limited Full time

    Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk...


  • Bellville, Western Cape, South Africa Sanlam Limited Full time

    Job Description:Sanlam Group Technology is a leading provider of digitally enabled technology services as a group COE, driving business and transformation and providing group-wide digital and data architecture. We operate various technology platforms and shared services, ensuring Cyber and Information Security resilience, and act as technology governance and...

  • Operations Analyst

    4 weeks ago


    Bellville, South Africa Arvo Full time

    Job Title: Operations Analyst About Our Client Our client is a trusted investment partner with investment capabilities spanning global, private, and listed asset classes. They continually strive for investment excellence and to deliver high-quality returns to their investors, a mission they have upheld since their inception in 2003. At the heart of...


  • Bellville, Western Cape, South Africa Sanlam Limited Full time

    Company Overview:At Sanlam Limited, we believe in empowering individuals to achieve their financial goals through innovative solutions. Our company is committed to achieving transformation and embracing diversity, creating a workplace that is inclusive, equitable, and sustainable. As a Project Support Analyst, you will play a vital role in supporting project...


  • Bellville, Western Cape, South Africa BCXP Full time

    Job OverviewWe are looking for an Operational Systems Analyst to join our team at BCXP. The successful candidate will be responsible for the installation, monitoring, testing, and maintenance of Linux and Unix operating systems and infrastructure.Key ResponsibilitiesAnalyze operational requirements and problems, collaborating with colleagues and clients to...

  • Property Analyst

    2 weeks ago


    Bellville, South Africa Finovate Full time

    **Property Analyst** Our client is a business financier for viable small and medium enterprises (SMEs) in the world. They are passionate about financing, supporting and mentoring entrepreneurs. They have an exciting career opportunity for an experienced **Property Analyst** in their investment team at their **Bellville** offices. **Responsibilities**: -...

  • Treasury Analyst

    1 week ago


    Bellville, South Africa Santam Full time

    What will you do? Santam Group Treasury division has a Treasury Analyst r ole available in the Front office team. This role is responsible for working with the various businesses to identify exposures; providing cash management; market information and pricing advice to the Santam Group. The role reports to the Group Treasury Manager and will be based at...

  • Risk Analyst Lead

    3 days ago


    Bellville, Western Cape, South Africa Talent Match Consulting Full time

    About the Role:Talent Match Consulting is searching for a Risk Analyst Lead to lead our actuarial team. As a key member of our team, you will provide support on all actuarial disciplines in the short term insurance space.Underwriting risk management and risk pricingPredictive modelling and segmentation of client baseDevelop models to assist in business...


  • Bellville, Western Cape, South Africa Santam Full time

    Role OverviewSantam is seeking a seasoned Business Analyst to join our team. As a key member of our organization, you will be responsible for driving business success through the analysis of data and the development of effective solutions.This role requires a deep understanding of business operations, as well as excellent analytical and problem-solving...


  • Bellville, South Africa A24 Group Full time

    A24 Group is a flexible staffing business that operates predominately in the South African and UK medical markets. An established entrepreneur-driven business, seeking to improve and deliver better results in our chosen market. We are therefor seeking a Tender and Compliance Analyst to join our team. **Skills and Competencies** - Degree in...


  • Bellville, Western Cape, South Africa CapitalH Full time

    Our client is a South African boutique investment administration service provider looking to employ bright young Business Analysts.The company is responsible for investment administration for institutional investors, led by its founding members. We have assets of local and international clients under administration, totaling R 2 tn. We seek to appoint two...


  • Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Operations Support

    1 week ago


    Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client** Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...


  • Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...


  • Bellville, Western Cape, South Africa Sanlam Limited Full time

    Job Title:Project Support AnalystCompany Overview:Sanlam Limited is a leading financial services company that empowers individuals to achieve their financial goals through innovative solutions. With multiple business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office, we...


  • Bellville, Western Cape, South Africa BOSS Professional Services (Pty) Ltd Full time

    Job DescriptionAs a Cybersecurity Consultant: Operations, you will form part of the Cyber Security Operations team at BOSS Professional Services (Pty) Ltd. Your primary focus will be on managing and maintaining various security systems and processes to ensure the security and integrity of our clients' environments.Key ResponsibilitiesThe successful candidate...