Support Specialist Ss5 and Ss6

5 months ago

Bellville, South Africa Sanlam Full time

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?

**Job Purpose**:
**Output/Core Tasks**:

- Handle activities received electronically from various sources, predominantly the Client Care Mail Centre
- Handle telephonic enquiries from the Client Care Representatives
- Take over complex and complaint calls from the Client Care Representatives
- Complete complex and exceptional cases that require a specialist level of knowledge in policy services.
- Offer product information to clients and intermediaries
- Communicates completion of complaint cases to clients/management by telephone and/or in writing
- Support Client Care Representatives and First Line Managers in his/her area of expertise

**Role Requirements**:
**Qualifications**:

- Matric/Grade 12

**Knowledge and Experience**:

- A minimum of 3 years in policy service administration operating as a Client Care Representative: Intermediate (SS5 and SS6) or as a Client Care Representative: Call (Blended for Skills Set 5 and 6).
- Employees who have been Client Care Representative: Intermediate with background in exit transactions for a minimum of 2 years will be considered.
- Working knowledge and experience of both Telephone and Policy Services Administration is an advantage.
- Proven experience in dealing with high level and complex enquiries will be an advantage.
- Quality and Production must be above the acceptable business performance standard.

**Competencies**:

- Client Service orientation
- Decision making skills
- Analytical abilities
- Interpersonal sensitivity
- Ability to work under pressure
- Conflict resolution
- Communication skills in English and any African Language Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Turnaround time
Appointments will be made in line with the company’s transformation plan.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Laboratory Support Specialist

    6 days ago

    Bellville, Western Cape, South Africa Stellenbosch University Full time

    We are seeking a skilled and versatile Laboratory Support Specialist to join our team at Stellenbosch University's Faculty of Medicine and Health Sciences.About the RoleThis is a one-year fixed-term contract dependent on funding, offering a competitive salary and opportunities for professional growth. As a Laboratory Support Specialist, you will be an...

  • Internal Sales

    6 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our **Industrial Battery Client** is currently looking for an **Internal Sales Consultant** to join their team in **Cape Town.** **Purpose**: Management of Internal Sales for the Company from start to finish. **Salary**: Between R15 000 and R17 000pm Commission and company benefits Working from 07:30am to 5pm, Monday to Friday. **Requirements**: -...

  • Tax Administrator

    5 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our Accounting & Audit client in the Northern Suburbs of Cape Town is seeking a Tax Administrator to join their team. The purpose of this role is to assist with SARS correspondence and submissions of tax returns. **Salary**: Market Related **Requirements**: - A relevant BCom degree (tax as a major) or appropriate tax qualification - At least 2 years’...

  • Tax Administrator

    6 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our Accounting & Audit client in the Northern Suburbs of Cape Town is seeking a Tax Administrator to join their team. The purpose of this role is to assist with SARS correspondence and submissions of tax returns. **Salary**: Market Related **Requirements**: - A relevant BCom degree (tax as a major) or appropriate tax qualification - At least 2 years’...

  • Audit Manager

    6 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our audit & accounting client is seeking an Audit Manager in Bellville. **Salary**: R25 000 per Month - R35 000 per Month (depending on experience and qualifications) **Requirements**: - Honours/CTA completed - Nearly qualified as a CA (SA) advantageous - Post article experience within a similar environment - Has the ability to take the lead and work well...

  • Audit Senior

    6 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    **Job Spec**: Our **audit & accounting client** is seeking an **Audit Senior** in **Bellville.** **Salary**: R25 000 per Month **Requirements**: - Matric - BCom in Accounting - SAICA Articles completed - Fluent in Afrikaans and English **Responsibilities**: - Completing working paper files - Leading teams on audit/review engagements - Workflow and...

  • Technical Support: GIS

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    Technical Support: GIS & Risk Analysis Date: 13 Nov 2024 Location: Bellville, Western Cape, ZA Company: Sanlam Group What will you do? Santam Underwriting Risk Management has a Technical Support: GIS and Risk Analysis role available. The role reports to the Tech Specialist: Risk Analysis & Advice and will be based at the Santam Head Office in...

  • Client Support Specialist

    1 week ago

    Bellville, South Africa Sanlam Full time

    Client Support Specialist - Bellville Date: 18 Nov 2024 Location: Bellville, Western Cape, ZA Company: Sanlam Group About Sanlam Corporate Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities...

  • Technical Support: Gis

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Santam Underwriting Risk Management has a Technical Support: GIS and Risk Analysis role available. The role reports to the Tech Specialist: Risk Analysis & Advice and will be based at the Santam Head Office in Bellville.**What will make you successful in this role?** - This role will provide support to the technical specialist in the...

  • Application Support Specialist

    3 months ago

    Bellville, South Africa Health Solutions Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**Requirements**: - Matric. - 3 Years tertiary qualification or a relevant IT qualification. - Commitment to performing routine as well as investigation/analysis work tasks. - O2 Experience. **Duties &...

  • Operational Support Specialist

    3 weeks ago

    Bellville, South Africa Capitec Full time

    Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking...

  • Technical Support: Gis

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Santam is looking for a passionate and energetic individual for a position as Technical Support: Geographical Information Systems & Risk Analysis who will be based in Tygervalley, Bellville. This exciting opportunity is available within Santam Group Underwriting.**What will make you successful in this role?** - This role will provide...

  • Financial Support Specialist

    4 weeks ago

    Bellville, Western Cape, South Africa Vine Recruitment Full time

    Key Requirements:We are seeking a highly skilled and experienced Finance Assistant to join our team at Vine Recruitment. The ideal candidate will possess a matric certificate and relevant experience in accounting and administration.Key Responsibilities:- Assist with basic accounting tasks, including data entry and record-keeping.- Provide exceptional...

  • Application Support Analyst

    5 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** **Requirements**: -...

  • Operations Support Analyst

    3 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...

  • Business Process Specialist

    6 months ago

    Bellville, South Africa Santam Full time

    CAREER OPPORTUNITY Santam has a unique opportunity for a Business Process Specialist, to form part of the Business Process Optimisation team. The Team supports multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training,...

  • Technical Specialist

    6 months ago

    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires technical specialist to work within a fault management environment to provide high level technical support. **ROLE AND RESPONSIBILITIES**: A Technical Specialist is responsible for the following: - Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults - Communicates...

  • Marketing Coordinator

    5 months ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Marketing Coordinator

    6 months ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Actuarial Specialist

    7 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...