Support Specialist Ss5 and Ss6

6 months ago

Bellville, South Africa Sanlam Full time

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?

**Job Purpose**:
**Output/Core Tasks**:

- Handle activities received electronically from various sources, predominantly the Client Care Mail Centre
- Handle telephonic enquiries from the Client Care Representatives
- Take over complex and complaint calls from the Client Care Representatives
- Complete complex and exceptional cases that require a specialist level of knowledge in policy services.
- Offer product information to clients and intermediaries
- Communicates completion of complaint cases to clients/management by telephone and/or in writing
- Support Client Care Representatives and First Line Managers in his/her area of expertise

**Role Requirements**:
**Qualifications**:

- Matric/Grade 12

**Knowledge and Experience**:

- A minimum of 3 years in policy service administration operating as a Client Care Representative: Intermediate (SS5 and SS6) or as a Client Care Representative: Call (Blended for Skills Set 5 and 6).
- Employees who have been Client Care Representative: Intermediate with background in exit transactions for a minimum of 2 years will be considered.
- Working knowledge and experience of both Telephone and Policy Services Administration is an advantage.
- Proven experience in dealing with high level and complex enquiries will be an advantage.
- Quality and Production must be above the acceptable business performance standard.

**Competencies**:

- Client Service orientation
- Decision making skills
- Analytical abilities
- Interpersonal sensitivity
- Ability to work under pressure
- Conflict resolution
- Communication skills in English and any African Language Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Turnaround time
Appointments will be made in line with the company’s transformation plan.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Financial Transaction Specialist

    1 week ago

    Bellville, Western Cape, South Africa CA Support Full time

    Job Title: Financial Transaction SpecialistWe are seeking a highly skilled Financial Transaction Specialist to join our team at CA Support in Bellville.

  • Supply Chain Management Specialist

    1 week ago

    Bellville, Western Cape, South Africa CA Support Full time

    About CA SupportWe are a company that values efficiency and effectiveness in our operations.

  • Debt Recovery Specialist

    3 weeks ago

    Bellville, Western Cape, South Africa CA Support Full time

    We are seeking a highly skilled Creditors Controller to join our team at CA Support in Bellville. This role offers an exciting opportunity to work in a dynamic environment and contribute to the success of our company.The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.About the RoleThis Creditor's Controller will...

  • Laboratory Support Specialist

    4 weeks ago

    Bellville, Western Cape, South Africa Cape Peninsula University of Technology Full time

    Job Title: Laboratory Support SpecialistWe are seeking a skilled and experienced Laboratory Support Specialist to join our team at the Cape Peninsula University of Technology.Key Responsibilities:Assist with the preparation and issuance of practical class materials, including media, stains, and reagents.Prepare equipment for use in practical...

  • Internal Sales

    7 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our **Industrial Battery Client** is currently looking for an **Internal Sales Consultant** to join their team in **Cape Town.** **Purpose**: Management of Internal Sales for the Company from start to finish. **Salary**: Between R15 000 and R17 000pm Commission and company benefits Working from 07:30am to 5pm, Monday to Friday. **Requirements**: -...

  • Solution Support Specialist

    4 weeks ago

    Bellville, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Solution Support Specialist - Bellville Job Location : Western Cape, Bellville Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Diploma in Business Analysis / B Degree 5-10 years’ experience in financial services industry Financial Product servicing/support experience ...

  • Administrative Support Specialist for Engineering Projects

    4 weeks ago

    Bellville, Western Cape, South Africa Persona Staff Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in the Northern Suburbs. As an integral part of our engineering department, you will provide administrative support to engineers, ensuring seamless project execution and timely completion.About UsWe are a leading organization in the engineering...

  • Tax Administrator

    7 months ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our Accounting & Audit client in the Northern Suburbs of Cape Town is seeking a Tax Administrator to join their team. The purpose of this role is to assist with SARS correspondence and submissions of tax returns. **Salary**: Market Related **Requirements**: - A relevant BCom degree (tax as a major) or appropriate tax qualification - At least 2 years’...

  • Client Support Specialist

    4 weeks ago

    Bellville, South Africa Sanlam Group Full time

    Job title : Client Support Specialist - Bellville Job Location : Western Cape, Bellville Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries The overall purpose of the role: Key Responsibilities: To support the Client Relations Managers in the delivery of client service excellence.   Preparation of...

  • Technical Support: Gis

    2 months ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Santam Underwriting Risk Management has a Technical Support: GIS and Risk Analysis role available. The role reports to the Tech Specialist: Risk Analysis & Advice and will be based at the Santam Head Office in Bellville.**What will make you successful in this role?** - This role will provide support to the technical specialist in the...

  • Application Support Specialist

    4 months ago

    Bellville, South Africa Health Solutions Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**Requirements**: - Matric. - 3 Years tertiary qualification or a relevant IT qualification. - Commitment to performing routine as well as investigation/analysis work tasks. - O2 Experience. **Duties &...

  • Technical Support: Gis

    2 months ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Santam is looking for a passionate and energetic individual for a position as Technical Support: Geographical Information Systems & Risk Analysis who will be based in Tygervalley, Bellville. This exciting opportunity is available within Santam Group Underwriting.**What will make you successful in this role?** - This role will provide...

  • Application Support Analyst

    6 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** **Requirements**: -...

  • Operations Support Analyst

    4 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...

  • Business Process Specialist

    7 months ago

    Bellville, South Africa Santam Full time

    CAREER OPPORTUNITY Santam has a unique opportunity for a Business Process Specialist, to form part of the Business Process Optimisation team. The Team supports multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training,...

  • Technical Specialist

    7 months ago

    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires technical specialist to work within a fault management environment to provide high level technical support. **ROLE AND RESPONSIBILITIES**: A Technical Specialist is responsible for the following: - Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults - Communicates...

  • Marketing Coordinator

    6 months ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Marketing Coordinator

    7 months ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Marketing Coordinator

    7 months ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Solution Support Specialist

    5 days ago

    Bellville, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...