Support Specialist Ss5 and Ss6

4 days ago

Bellville, South Africa Sanlam Full time

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?

**Job Purpose**:
**Output/Core Tasks**:

- Handle activities received electronically from various sources, predominantly the Client Care Mail Centre
- Handle telephonic enquiries from the Client Care Representatives
- Take over complex and complaint calls from the Client Care Representatives
- Complete complex and exceptional cases that require a specialist level of knowledge in policy services.
- Offer product information to clients and intermediaries
- Communicates completion of complaint cases to clients/management by telephone and/or in writing
- Support Client Care Representatives and First Line Managers in his/her area of expertise

**Role Requirements**:
**Qualifications**:

- Matric/Grade 12

**Knowledge and Experience**:

- A minimum of 3 years in policy service administration operating as a Client Care Representative: Intermediate (SS5 and SS6) or as a Client Care Representative: Call (Blended for Skills Set 5 and 6).
- Employees who have been Client Care Representative: Intermediate with background in exit transactions for a minimum of 2 years will be considered.
- Working knowledge and experience of both Telephone and Policy Services Administration is an advantage.
- Proven experience in dealing with high level and complex enquiries will be an advantage.
- Quality and Production must be above the acceptable business performance standard.

**Competencies**:

- Client Service orientation
- Decision making skills
- Analytical abilities
- Interpersonal sensitivity
- Ability to work under pressure
- Conflict resolution
- Communication skills in English and any African Language Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Turnaround time
Appointments will be made in line with the company’s transformation plan.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Support Specialist Ss5 and Ss6

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Support Specialist Ss5 and Ss6

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Short-term Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa PSG Wealth Distribution Full time

    An exciting opportunity is currently available at Belville, Cape Town in the Technical Advice Team for a Short-term Technical Specialist who will be supporting our Short-Term Insurance business.Responsibilities: Support formulation and maintenance of company policies Support the business drive to standardize advice processes and documentation Technical...

  • Acquisition Support Specialist bellville or Midrand

    2 weeks ago

    Bellville, Western Cape, South Africa PSG Konsult Ltd. Full time

    Designation:Acquisition Support Specialist|Bellville or MidrandCategory:Client/Intermediary ServicesJob Level:Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendentsPosted by:PSG KonsultPosted on:19 Jan 2023Reference Number:PSG-DW-VAC0142Closing date:03 Feb 2023Position...

  • IT Technical Specialist

    3 weeks ago

    Bellville, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client an IT Service provider, is looking for a Technical Specialist. The Technical Specialist role is to provide a single point of contact for end users to receive support, and maintenance within the organisation’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment to...

  • Ee Cis Marketing Support Specialist

    2 weeks ago

    Bellville, South Africa The Talent Experts Full time

    Are you the creative behind the technical investment information that puts the company on the top performing map?_ **Is this you?** You’ve gained experience in a marketing role supporting an investment team and you’re keen to join a team that is making waves in the industry. **What you’ll be doing (and why you’ll enjoy it)** **Where you’ll be...

  • Ee Cis Marketing Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa The Talent Experts Full time

    Are you the creative behind the technical investment information that puts the company on the top performing map?_Is this you?You've gained experience in a marketing role supporting an investment team and you're keen to join a team that is making waves in the industry.What you'll be doing (and why you'll enjoy it)Where you'll be doing itYou'll be working in...

  • Pest Control Technician

    2 weeks ago

    Bellville, South Africa Kallvest Cleaning and Security Full time

    Kallvest Pest Control and Hygiene Division is looking for a experienced and certified Pest Control Technician and Hygiene Specialist The purpose of this role is to determine the best treatment regarding pest control and ensure the highest quality of service is delivered to the customer. The Pest Control Technician & Hygiene Specialist must ensure that all...

  • Technical Specialist

    4 weeks ago

    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires technical specialist to work within a fault management environment to provide high level technical support. **ROLE AND RESPONSIBILITIES**: A Technical Specialist is responsible for the following: - Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults - Communicates...

  • Business Process Specialist

    4 weeks ago

    Bellville, South Africa Santam Full time

    CAREER OPPORTUNITY Santam has a unique opportunity for a Business Process Specialist, to form part of the Business Process Optimisation team. The Team supports multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training,...

  • Actuarial Specialist

    2 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Client Care Representative: Intermediate for Skill

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Business Support Specialist

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Internal Sales

    4 weeks ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our **Industrial Battery Client** is currently looking for an **Internal Sales Consultant** to join their team in **Cape Town.** **Purpose**: Management of Internal Sales for the Company from start to finish. **Salary**: Between R15 000 and R17 000pm Commission and company benefits Working from 07:30am to 5pm, Monday to Friday. **Requirements**: -...

  • Customer Success Specialist

    3 weeks ago

    Bellville, South Africa JOBJACK Full time

    JOBJACK is looking for a driven, patient, and passionate problem solver to join our Operations Team as a Customer Success Specialist. With superior people skills and a positive attitude, a Customer Success specialist bridges the gap between sales and customer management, enhancing product value and keeping a "high-level view" of the support process. This is...

  • Internal Sales

    2 weeks ago

    Bellville, Western Cape, South Africa F and G Sourcing Specialist Full time

    Our Industrial Battery Client is currently looking for an Internal Sales Consultant to join their team in Cape Town.Purpose: Management of Internal Sales for the Company from start to finish.Salary: Between R15 000 and R17 000pmCommission and company benefitsWorking from 07:30am to 5pm, Monday to Friday.Requirements: Matric Essential customer service and...

  • Technical Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Nexio Full time

    OVERVIEWOur client requires technical specialist to work within a fault management environment to provide high level technical support.ROLE AND RESPONSIBILITIES:A Technical Specialist is responsible for the following:Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults Communicates faults to...

  • Client Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Business Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Regulatory Specialist

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    Who we are? Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients. **We take particular pride in**: - Sanlam’s longevity and innovation -...