Night Receptionist

2 weeks ago


Cape Town, South Africa Marriott Worldwide Full time

**Job Number** 22139614

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

**Safety and Security**
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Maintain awareness of undesirable persons on property premises.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages,


  • Night Receptionist

    2 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Our client, a 4* full-service hotel is recruiting a Night Receptionist to fulfill the following: **REQUIREMENTS**: - Must be a South African Citizen - Have a minimum of 1 - 2 years' experience in a similar position within a hotel environment - An appropriate recognized qualification would be advantageous - Proficiency in Microsoft packages and working...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 4* hotel seeks an experienced hotel Night Auditor with minimum 2 years experience in similiar environment. The minimum requirements are:_ - Matric (Grade 12) - Hospitality qualification - Minimum 2 years hotel receptionist experience - Night Audit experience - Opera essential, fluent English. - Shift: 23h00 - 07h00 - Recent contactable references...

  • Night Auditor

    7 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Luxury Hotel close to Stellenbosch is looking for a Night Auditor / Receptionist. The purpose of this job is to support the existing management team in delivering successful operations, achieving the hotel objectives and improving profitability. Responsible for many end-of-day tasks, including F&B night audit duties, processing guest payments, balancing...

  • Night Receptionist

    3 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Hotel in Central Cape Town is looking for a Night Receptionist. - Familiar with all procedures in reception with emphasis on night audit. - Familiar with hotel reservations procedures. - Good communication skills. - Good telephone skills. - Computer literate. - Able to work under pressure. - Able to work in shifts. - Able to operate within the Hotel policies...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **JOB DESRCIPTION**:REF NO: KBH/FO 11/23** POSITION: RECEPTIONIST & **NIGHT AUDITOR RELIEF** DEPARTMENT**: FRONT OFFICE** REPORTS TO**: FRONT OFFICE MANAGER / SUPERVISOR** **Summary**: A Night Auditor checks all outlets’ accounting records for accuracy and, on a daily basis, summarises and compiles information for the hotel's financial records. A Night...

  • Night Auditor

    3 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **REQUIREMENTS**: - At least 1 years’ experience in a 4* or 5 - Front Office position of Receptionist, Night Auditor - Computer literate - Front Office, Reservations, Cashiering & Reporting - essential - Previous Auditing Experience an advantage - Computer Literate - Windows and experience in Word and Excel essential - Excellent Communication Skills -...


  • Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: As Nightshift Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the...

  • Hotel Night Auditor

    1 week ago


    Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage all nightly hotel operations Correct handling of cash and company property as per company policy Effective communication with guests and fellow team members alike Ensure guest accounts are accurate and updated Updating of property management system as per guest movements Post transactions and update...

  • Receptionist

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is looking for an experienced **Receptionist**. You will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will be responsible for handling inquiries, processing bookings, and addressing guest needs to ensure a pleasant and...

  • Receptionist

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Recruitment is looking for an experienced **Receptionist **to join the team at a Luxury Hotel based in Cape Town. You will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will be responsible for handling inquiries, processing bookings, and addressing...

  • Night Duty Manager

    4 months ago


    Cape Town, South Africa The Good Human Full time

    **Balancing Financial Transactions**: Reconcile the day's financial transactions, including room charges, restaurant tabs, and any other revenue streams.Ensure that all payments, cash, credit cards, and other transactions are balanced and posted correctly to the system. - **Running End-of-Day Reports**: Run audit reports that summarize the hotel’s...

  • Guest Liaison

    1 week ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks professional Guest Liaison to join their Front Office team. Experience as a Receptionist within a 5* Hotel. Well groomed. Excellent working experience & knowledge of Front Office systems & procedures on Opera Excellent communication skills both verbal & written. Check in of guests Deal with guest queries Team player Willing to...

  • Receptionist

    3 months ago


    Cape Town, South Africa Hilton Full time

    Receptionist A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out...

  • Hotel Receptionist

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A large Hotel in the heart of Cape Towns' waterfront is looking to employ an outgoingm, friendly Receptionist with the following experience and qualities: - Matric - Hospitality Management Diploma would be an advantage - At least 2 year’s experience as a Front Office Receptionist in a 4 - Hotel with at least 100 bedrooms or 50 apartments - Night audit...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Reception/Night Audit** We are currently seeking a qualified and dynamic individual to join our team as a Reception/Night Audit. **Key Responsibilities**: - 1. Reception/Night Audit Duties:_ - Greet and welcome guests in a professional and friendly manner. - Handle guest check-ins and check-outs efficiently. - Perform night audit functions, including...

  • Hotel Receptionist

    5 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A large Hotel in the heart of Cape Towns' waterfront is looking to employ an outgoing, friendly Receptionist with the following experience and qualities: - Matric - Hospitality Management Diploma would be an advantage - At least 2 year’s experience as a Front Office Receptionist in a 4 - Hotel with at least 100 bedrooms or 50 apartments - Night audit...


  • Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd., a global award winner in the BPO industry, has partnered with a live answering service provider based in the USA and contracted with approximately 3500 companies nationwide. Boasting 45+ years of experience as a third-generation family business, they built a strong business culture that is centered around people. We are recruiting for an...


  • Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd., a global award winner in the BPO industry, has partnered with a live answering service provider based in the USA and contracted with approximately 3500 companies nationwide. Boasting 45+ years of experience as a third-generation family business, they built a strong business culture that is centered around people. We are recruiting for an...


  • Cape Town, South Africa TKR Full time

    We are a small, Australian-based growing business and seek a dynamic person to join our team of Virtual Receptionists on a full-time basis. You would be required to handle either inbound or outbound calls, making bookings, transferring calls, telesales, customer service and general reception work - all online. **REQUIREMENTS**: - A background in Customer...

  • Night Auditor

    7 months ago


    Cape Town, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotel Green Point** is looking for a friendly **Night Auditor**, that will assist in the efficient check-in and, checked-out of the guests, accurately and professionally, bringing a positive end to their stay with us, creating results that contribute to the mission and overall success of the Company. **Minimum...