Customer Service Supervisor

1 week ago


Johannesburg North, South Africa BS Recruitment Full time

**Supervision and leadership**
- Oversee and assess the activities of the customer service staff to ensure highest levels of customer service.
- Provide regular performance-related feedback to agents.
- Strategize and monitor daily customer service operations.
- Assist customer service staff with duties as needed.
- Assign, evaluate and supervise the work of all professional division Customer Service staff.

**Training and development**
- Train staff in areas of customer service and company policies.
- Develop and implement training programs for new hires and ongoing performance improvement and employee growth.

**Customer care.**
- Ensure proficient customer service by managing onboarding of new customers as well as managing existing relationships.
- Investigate and solve customer service complaints promptly.
- Implement service policies and process improvements and explain them to staff and customers for the prompt and effective handling of customer inquiries

**Communication and documentation**
- Maintain documentation related to customer service department activities.
- Communicate promotional offers and updates to customers.
- Collaborate with sales; dispatch; production and debtors departments to address customer concerns and ensure smooth coordination and communication.

**Order management**
- Handle order entry and administration efficiently.
- Monitor and authenticate returns, exchanges, and voids.

**Job Types**: Full-time, Permanent

**Salary**: Up to R300 000,00 per year



  • Johannesburg, South Africa Flowserve Corporation Full time

    **Role Summary**: The primary objectives of the Customer Support Supervisor is to drive market leading response and customer service, achieve orders booked targets and meet income objectives established for the assigned QRC. This position maintains the on-going business relationship with selected customers and daily interactions with shop and scheduling...


  • Johannesburg, South Africa Fempower Personnel Full time

    Our client has an opportunity available for a Customer Service Supervisor. **Requirements**: - 3-years diploma in Customer Relations. - 5+ years Order Flow experience of which 3+ years in a Supervisory role within a manufacturing or technical environment. - 3+ years’ experience using SAP, APO, SAP DPE, SAP CSR, TM, SCM and BW. **Responsibilities**: -...


  • Johannesburg, South Africa AmerisourceBergen Full time

    - What you will be doing -: The role of Customer Service Supervisor is to monitor & supervise the daily overall smooth operation, activities & co-ordination of the CS Department in line with the strategy, SOPs, Work Instructions & policies. The CS Supervisor will focus on continuously improving & maintaining customer service excellence thereby ensuring the...


  • Johannesburg, South Africa AmerisourceBergen Full time

    **What you will be doing**: **POSITION **SUMMARY**: The role of Customer Service Supervisor is to monitor & supervise the daily overall smooth operation, activities & co-ordination of the CS Department in line with the strategy, SOPs, Work Instructions & policies. The CS Supervisor will focus on continuously improving & maintaining customer service...

  • Store Supervisor

    4 weeks ago


    Johannesburg North, South Africa OTM Consulting Full time

    We are looking for an experienced and dedicated store supervisor to manage our retail store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. You may also be required to evaluate the job performance of retail staff. **Store Supervisor Responsibilities**: - Overseeing...


  • Johannesburg, South Africa Sandi Crowther Recruitment Full time

    Gauteng, JHB - Central **Hyde Park, Gauteng. **Fast - growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. - The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care...


  • Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, South Africa Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...


  • Johannesburg, South Africa Fusion Recruitment Full time

    **Minimum Requirements** **Matric** **Drivers license** **5 years experience in a customer service position** **Experience within manufacturing, engineering or technical environment** **Duties**: - **Supervise day to day operations of customer service department**: - **Assessing service statistics**: - **Training internal sales staff**: - **handling...


  • Johannesburg, South Africa Qetello Holdings Full time

    **Duties and Responsibilities**: **Overall Customer Service** - Plan, coordinate and control the activities of the customer service team to maintain and enhance customer experience; and meet revenue and organizational objectives. - Develop and maintain customer service standard operating procedures. - Enhance and Encourage a culture of customer service....

  • Za Finance Supervisor

    2 weeks ago


    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Johannesburg, South Africa Staff Solutions Full time

    **Gauteng**, JHB - Central** **Negotiable - Negotiable Monthly Cost To Company (Market related, Negotiable)** **Our client in the manufacturing industry is seeking a Client Service Coordinator to join their Gauteng Team** **Requirements**: *** - **Senior Certificate or higher** ***: - **At least 5 years’ customer service experience in a closely related...


  • Johannesburg, Gauteng, South Africa NHS Full time

    Job DescriptionWe are seeking an enthusiastic and professional individual to join our fast-paced Customer Services Department as a Customer Service Representative.This is an outstanding opportunity to provide a high-quality service experience for patients, visitors, and staff, ensuring that the Trust values are upheld at all times.The ideal candidate will be...


  • Johannesburg, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a Degree in Business / Supply Chain Management or related. - An MBA degree will be an added advantage. - Minimum 3 years experience in managing a team is essential - Minimum 5 years operational experience in Customer Service, Commercial, Logistics, Supply Chain and Administration will be required - Strong...


  • Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full time

    About the JobWe are looking for a Customer Support Supervisor to join our Helpdesk team. As a key member of our IT department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesSupervise the day-to-day activities of the Helpdesk team, ensuring that all technical issues are resolved efficiently...


  • Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

    About UsPayload Inc. is a rapidly growing fintech company dedicated to expanding financial inclusion worldwide. We pride ourselves on being a forward-thinking organization that values innovation, teamwork, and customer-centricity.Job DescriptionAs a Customer Support Supervisor at Payload Inc., you will be responsible for leading a high-performing team of...


  • Johannesburg, South Africa Oosa Consulting (Pty) Ltd. Full time

    **Area of Specialization **: To manage all Customer Service generic and interface services related to specialist fields in a defined geographic area, with the objective of providing excellent customer service. **Minimum Requirements** Qualification(s): - Related B Degree or Equivalent Related Minimum Experience: - 3 - 5 years Customer Services...


  • Johannesburg, South Africa Fly Safair Full time

    **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; - Assist customers when there are flight disruptions and/or cancellations; - Handle and safeguard of confidential information; - Address any complaints in a professional...

  • Operation Supervisor

    4 weeks ago


    North Riding, South Africa Talisman Hire North Riding Full time

    **Operations supervisor position available at our North Riding Branch** **We require an experienced operations person to**: - **lead the hire counter team**: - **ensure excellent customer service**: - **achieve sales and growth targets** **Proof of at least 5 years related experience is required.


  • Johannesburg, South Africa Puma Energy Full time

    Main Purpose: Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions. Knowledge Skills and Abilities, Key Responsibilities: Key responsibilities: Managing customer product orders - Answers inbound customer calls related to the order-to-cash...