Restaurant Floor Managers The Lodge and Waterside

1 week ago

Hoedspruit, South Africa The Royal Portfolio Full time

The Floor Managers at The Lodge and Waterside at Royal Malewane demonstrate the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about the Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is _“To give guests a complete experience and a perfect stay”._

**MAIN DUTIES & RESPONSIBILITIES**
- Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager, Duty Managers and Lodge Managers.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters if need be.
- Conduct service briefings.
- Ensure all staff adhere to the ‘Company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that required attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests for staff.
- Monitor staff breaks, general time keeping, attendance and appearance.

**REQUIREMENTS & QUALIFICATIONS**
- Diploma in Hospitality Management or Hotel School qualifications will be given preference
- Minimum 3-5 years’ experience in a luxury hotel & restaurant environment
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
- Food & Beverage product knowledge
- WSET qualifications a distinct advantage
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays.
- Very strong ability to communicate, read and write in English is essential, additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and international travel experience will be advantageous

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.**

**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

  • Restaurant Manager The Lodge and Waterside at Royal

    2 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Restaurant Manager is responsible for overseeing all aspects relating to service and operations of the food and beverage areas and offerings at The Lodge or Waterside at Royal Malewane. This individual is the personal contact point with guests and has oversight of all team members contributing to the guests’ dining experiences. They will ensure they...

  • Duty Manager Waterside

    1 month ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and...

  • Maintenance Handyman Waterside

    1 month ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Handyman at Waterside works closely with the Maintenance Manager to ensure that all lodge Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Waterside meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and a perfect...

  • Maintenance Handyman Waterside

    7 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Handyman at Waterside works closely with the Maintenance Manager to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Waterside meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and a perfect...

  • Duty Manager | Waterside

    1 month ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay" . MAIN DUTIES & RESPONSIBILITIES Ensure complete guest interaction and...

  • Duty Manager | Waterside

    1 month ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete guest interaction and satisfaction...

  • Maintenance Technician Waterside at Royal Malewane

    4 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Technician at Waterside works closely with the Maintenance Manager to ensure that all lodge maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Waterside meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and a...

  • Duty Manager | Waterside

    1 month ago

    Hoedspruit, South Africa Jobted ZA C2 Full time

    The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and...

  • Front Office Supervisor Waterside at Royal Malewane

    7 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Supervisor** at Waterside is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of the Royal Portfolio are met, if not exceeded, and in order to contribute to our purpose which is "To give our guests a complete experience and...

  • Front Office Supervisor Waterside at Royal Malewane

    4 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Supervisor** at Waterside is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of the Royal Portfolio are met, if not exceeded, and in order to contribute to our purpose which is "To give our guests a complete experience and...

  • F&b Floor Manager Royal Malewane Lodges

    7 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The F&B Floor Manager at Malewane Lodge ensures that their team delivers the highest levels of courteous and efficient service, making all guests feel welcome and assured that their every need will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and play an important role in making sure...

  • F&b Floor Supervisor Malewane Lodge

    7 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The F&B Floor Supervisor at Malewane Lodge demonstrates the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is...

  • Barista/ Bartender Waterside at Royal Malewane

    2 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Barista/ Bartenders' main purpose at Waterside will be to prepare and serve a wide variety of drinks (coffees, teas, wines, spirits, cocktails and soft) to our guests, in a professional and friendly manner - mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations....

  • Assistant Lodge Manager The Lodge at Royal Malewane

    2 weeks ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to...

  • Assistant Lodge Manager The Lodge at Royal Malewane

    6 days ago

    Hoedspruit, South Africa HotelJobs.co.za Full time

    The Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to...

  • Lodge Manager

    7 months ago

    Hoedspruit, South Africa HotelJobs.co.za Full time

    **Overview** My Client a Delux Safari Lodge, nestled in Hoedspruit region of Limpopo, offers an exquisite African experience. The lodge boasts luxurious accommodation in private chalets with stunning views of the wild. Its facilities include a pool overlooking the savannah, a spa for relaxation, and a restaurant serving delectable cuisine. Guided safaris...

  • Duty Managers Malewane and Waterside at Royal

    4 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Managers at Royal Malewane Lodges is to manage and control the daily operations of the lodges. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure...

  • Duty Manager | Malewane Lodge

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete...

  • General Manager Malewane Lodge

    1 week ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    As The Royal Portfolio's very first property, dating back to 1999 when it all started, Malewane Lodge holds a very special place in the hearts of our Owners, Liz & Phil Biden, our staff, and our many guests, whether joining us for the first time, or their umpteenth time. As such, the General Manager of Malewane Lodge (which also includes Africa House),...

  • Luxury Lodge Operations Manager

    1 month ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Luxury Lodge Operations ManagerThe Royal Portfolio is seeking a seasoned Duty Manager to oversee the daily operations of our luxurious lodges. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and delivering seamless service.**Job Summary**We are looking for a highly skilled and experienced Duty Manager who can...