Assistant Lodge Manager The Lodge at Royal Malewane

2 days ago


Hoedspruit, South Africa HotelJobs.co.za Full time

The Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to this exceptional slice of paradise in the African bush. All of this to supports the purpose of The Royal Portfolio, which is _"to give our guests a complete experience and a perfect stay."_

MAIN DUTIES & RESPONSIBILITIES
- Leadership - staff recruitment, onboarding, performance reviews, development and training, performance management, disciplinaries,
- Hotel operations - ensure the smooth running of all departments around guest needs and movements
- Budgeting - assisting departments and management to remain in budget for the year.
- Guest Relations - ensuring positive guest feedback and being visible and accessible to guests
- Asset upkeep - ensuring functionality and maintenance of buildings, equipment, furniture, grounds, etc.

QUALIFICATIONS/ REQUIREMENTS:

- Previous experience in a s star Lodge environment, living on-site, working extended cycles of 6 weeks on / 2 weeks off
- Diploma or Degree in Hotel Management
- 5-years’ experience in a management role within a 5 star environment
- Including 2+ years spent as Restaurant Manager in a 5-star hotel/ restaurant
- South African Wine Academy or WSET course completion
- Strong Food & Beverage knowledge, and aware of trends in the industry
- Experience working across all departments of the hotel operation
- Fair knowledge of general maintenance
- Opera and Micros proficiency, as well as Word, Excel, Outlook
- Ability to handle pressure, with a sense of urgency
- Works well within team environment and leads by example
- Level 5 leader, level-headed and strong willed
- Great communication and interpersonal skills
- Highly organised
- Approachable and caring in nature
- Firm and assertive with fair disposition
- Dedicated and driven individual who is ambitious
- Mature attitude to business
- Passionate about sustainability and the environment

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All employees working on the Thornybush Nature Reserve are required to undergo a polygraph test.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.



  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Handyman at Malewane Lodge works closely with the Maintenance Manager to ensure that all lodge Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Malewane Lodge meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    As The Royal Portfolio's very first property, dating back to 1999 when it all started, Malewane Lodge holds a very special place in the hearts of our Owners, Liz & Phil Biden, our staff, and our many guests, whether joining us for the first time, or their umpteenth time. As such, the General Manager of Malewane Lodge (which also includes Africa House),...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our purpose...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the Front Office department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Barista/ Bartender's main purpose at Malewane Lodge is to prepare and serve a wide variety of drinks (coffees, teas, wines, spirits, cocktails and soft) to our guests, in a professional and friendly manner - mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximizing the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The F&B Floor Manager at Malewane Lodge ensures that their team delivers the highest levels of courteous and efficient service, making all guests feel welcome and assured that their every need will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and play an important role in making sure...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Managers at Royal Malewane Lodges is to manage and control the daily operations of the lodges. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Deputy Housekeeping Manager at Malewane Lodge, is to assist the Executive Housekeeper in supervising and controlling the cleaning and servicing of all Suites, public areas, offices and staff accommodation, in accordance with the standards and procedures. All of this to ensure that we exceed our company purpose, which is _"to give our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Pastry CDP at Malewane Lodge is responsible for assisting in the running of the Pastry section of our busy 5* safari lodge kitchen. They assist in maintaining the overall standards of the desserts, celebration plates, tea items and turn down treats, always ensuring that we live up to our purpose which is _"To give our guests a complete experience and a...