F&b Floor Manager Royal Malewane Lodges

7 months ago

Hoedspruit, South Africa The Royal Portfolio Full time

The F&B Floor Manager at Malewane Lodge ensures that their team delivers the highest levels of courteous and efficient service, making all guests feel welcome and assured that their every need will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and play an important role in making sure that the team at Malewane Lodge lives up to the company’s purpose which is _“To give guests a complete experience and a perfect stay”._

**MAIN DUTIES & RESPONSIBILITIES**
- Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager, Duty Managers and Lodge Managers.
- Lead, train and motivate a team of Floor Supervisors, Waiters, Bartenders and Baristas to ensure the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters if need be.
- Conduct service briefings.
- Ensure all staff adhere to the ‘Company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that required attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests for staff.
- Monitor staff breaks, general time keeping, attendance and appearance.

**REQUIREMENTS & QUALIFICATIONS**
- Diploma in Hospitality Management or Hotel School qualifications will be given preference
- Minimum 3-5 years’ experience in a luxury hotel & restaurant environment
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
- Food & Beverage product knowledge
- WSET qualifications a distinct advantage
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays.
- Very strong ability to communicate, read and write in English is essential, additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and international travel experience will be advantageous

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

  • F&b Floor Supervisor Malewane Lodge

    7 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The F&B Floor Supervisor at Malewane Lodge demonstrates the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is...

  • Maintenance Handyman Malewane Lodge at Royal

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Handyman at Malewane Lodge works closely with the Maintenance Manager to ensure that all lodge Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Malewane Lodge meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and...

  • Duty Manager | Malewane Lodge

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete...

  • General Manager | Royal Malewane Lodges

    3 weeks ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....

  • General Manager Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....

  • Front Office Manager Malewane Lodge

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our purpose...

  • General Manager | Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....

  • General Manager | Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....

  • Professional Field Guide Royal Malewane Lodges

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximizing the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our...

  • Front Office Manager Malewane Lodge

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the Front Office department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our...

  • Deputy General Manager Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...

  • Deputy General Manager | Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...

  • Deputy General Manager | Royal Malewane Lodges

    2 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...

  • Receptionist Malewane Lodge

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of...

  • Executive Housekeeper | Malewane Lodge

    7 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...

  • Executive Housekeeper | Malewane Lodge

    7 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...

  • Executive Housekeeper Malewane Lodge

    7 days ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Executive Housekeeper at Malewane Lodge and Africa House, is to ensure that The Royal Portfolio standard of excellence is maintained through daily housekeeping operations in all areas, from the lodge itself, to guest rooms and suites, public areas, laundry, back of house and staff accommodation. All of this to ensure that we exceed...

  • Deputy Housekeeping Manager Royal Malewane

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Deputy Housekeeping Manager at Malewane Lodge, is to assist the Executive Housekeeper in supervising and controlling the cleaning and servicing of all Suites, public areas, offices and staff accommodation, in accordance with the standards and procedures. All of this to ensure that we exceed our company purpose, which is _"to give our...

  • Front Office Supervisor Malewane Lodge at Royal

    6 months ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Supervisor** is to assist in the management and control the daily operations in the FO department this includes the Curio Shop. To ensure that the standards of the Royal Portfolio are met, if not exceeded, in order to contribute to our purpose which is "To give our guests a complete experience and a perfect...

  • Luxury Lodge Operations Manager

    3 weeks ago

    Hoedspruit, South Africa The Royal Portfolio Full time

    Luxury Lodge Operations ManagerThe Royal Portfolio is seeking a seasoned Duty Manager to oversee the daily operations of our luxurious lodges. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and delivering seamless service.**Job Summary**We are looking for a highly skilled and experienced Duty Manager who can...