General Manager Malewane Lodge

3 days ago

Hoedspruit, South Africa The Royal Portfolio Full time

As The Royal Portfolio's very first property, dating back to 1999 when it all started, Malewane Lodge holds a very special place in the hearts of our Owners, Liz & Phil Biden, our staff, and our many guests, whether joining us for the first time, or their umpteenth time.

As such, the General Manager of Malewane Lodge (which also includes Africa House), needs to oversee the daily operations and guest experience to such a level that every need is excedded and every desire is anticipated in good time. The GM is ultimately respsonsible for ensuring we exceed our company purpose, which is _"to give our guests a complete experience and a perfect stay."_ It's a challenging role, in a busy operation, with exceptionally high standards, but one that many in the industry will recognise as an incredible opportunity to lead an exceptional team for a well respected brand.

MAIN DUTIES & RESPONSIBILITIES
- Strategy - be aware of international trends in lodge properties and their operations, always looking for ways to improve and innovate
- Leadership - motivating, training and leading a team to deliver beyond The Royal Portfolio standards
- Hotel operations - ensure the smooth running of all departments, relying on a team of strong HoDs to ensure the guest is looked after
- Sales - encourage guest awareness of all lodge amenities, activities and excursions
- Budgeting - work with the CEO, Managing Director and Finance teams to ensure Malewane Lodge is financially sustainable and profitable
- Purpose & Values - recite, live, believe, promote, the P&Vs with guests and staff
- Community & Conservation - ensure that Malewane Lodge remains relevant in terms of sustainability, environmental impact, and supporting local communities and conservation efforts

QUALIFICATIONS/ REQUIREMENTS:

- Previous experience in a 5* Lodge environment (living on-site, working extended cycles of 6 weeks on/ 2 weeks off)
- Diploma or Degree in Hotel Management
- 5+ years’ experience in a management role within a 5 star environment
- Including at least 2+ years spent as Lodge Manager or General Manager
- Strong Food & Beverage knowledge, and awareness of trends in the industry
- Broad experience across all departments of the operation
- Fair knowledge of general maintenance
- Opera and Micros proficiency, as well as Word, Excel, Outlook
- Ability to handle pressure, with a sense of urgency
- Works well in a team environment and leads by example
- Level 5 leader, level-headed, strong willed
- Great communication and interpersonal skills and influence
- Highly organised
- Approachable and caring in nature
- Firm and assertive with fair disposition
- Dedicated and driven individual who is ambitious
- Mature attitude to business
- Passionate about sustainability, the environment and wildlife

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.**

**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

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