Restaurant Manager The Lodge and Waterside at Royal

2 days ago

Hoedspruit, South Africa The Royal Portfolio Full time

The Restaurant Manager is responsible for overseeing all aspects relating to service and operations of the food and beverage areas and offerings at The Lodge or Waterside at Royal Malewane. This individual is the personal contact point with guests and has oversight of all team members contributing to the guests’ dining experiences. They will ensure they embody the purpose of The Royal Portfolio, which is _"to give our guests a complete experience and a perfect stay"._

**MAIN DUTIES & RESPONSIBILITIES**

**Hosting **guests**
- Host guests and ensure a consistency and continuity of guest experience.
- Handle sticky situations sensitively, and alert management to any issues.
- Explain menus and wines to guests and assist with interests and choices.
- Communicate all guest comments and preferences to Front Office and Duty Managers in order to keep accurate records for future reference

**Building a happy, motivated and effective restaurant team**:

- Ensure that all team members have in-depth factual knowledge of service procedures, general hotel information, offerings, menu options, beverage options etc.
- Set work schedules and rosters to ensure smooth service.
- Evaluate and build personal development plans for team members.
- Discipline staff members according to the company disciplinary policy.
- Interview potential team members for vacant positions.

**Ensuring procedures are followed and service standards are met**:

- Oversee all front of house areas, balancing seating arrangements and guest preferences.
- Ensure compliance with health and safety regulations.
- Control operational costs and identify ways to reduce expenses
- Submit monthly reports on department performance.
- Keep POS system up to date with assistance from Finance Team.
- Investigate, develop and implement ways to continuously improve the offering
- Assist with functions as an extension of the hotel service areas.

**Contribute to the profitability of the property**
- Ensure that all orders are placed correctly through the POS system Micros.
- Monitor daily stock levels, ensuring maximum profitability at all times by keeping wastage to bare minimum and not tolerating any damages/ theft losses.
- Place orders with suppliers as necessary to ensure that all PAR levels are maintained not to run out of any stock.

**REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS**
- Tertiary qualification in Hospitality Management is an advantage
- 5 years’ Experience in a luxury 5* establishment (hotel or restaurant)
- 3 years’ Restaurant Management Experience
- Wine and Cocktail certificates a distinct advantage
- Knowledge of point-of-sale system (Micros) and inventory management system (MyInventory) at operator level.
- Knowledge of the Property Management System (Opera) will be advantageous.
- Computer literate with working knowledge of Microsoft Word, Excel and Outlook.
- Strong communication skills
- Ability to think on your feet and come up with solutions
- A positive attitude
- Be able to deal with and handle conflict
- High level of guest experience
- Team player
- An international language would be advantageous

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.**

**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

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