![TSU International](https://media.trabajo.org/img/noimg.jpg)
Journey Management Centre
3 weeks ago
**VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion**
**Job Feed**:
We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion.
**Job purpose**:
Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, risk to minimizes risk to both the client and the company.
**Key responsibilities**:
1. Telephone management
- Trauma management:(Medical Alert)
- Kidnap & ransom
- Security advice
- Answers telephone in the prescribed manner
- Notes the info received and emergency of the call
- Formulates a plan regarding the situation
- Gives emergency trauma support (Level one First aid and CPR)
- Activates Emergency responds
- Activates the call tree (set out by clients)
- Follow up and feedback on call received via call tree.
2. Monitoring of PC's
- Constantly monitors the travels
- Monitors Global incident map upcoming risks and threats
- Records of possible incidents or risks of travelers abroad via internet.
- Receives and distributes of important info to travelers and Security heads. (South Africa, Africa & Rest of the World)
3. Monitoring of TV channels
- Monitors only relevant news related sites (Sky news; BBC, CNN, Aljazeera, ETV world)
- Searches pro-actively for any emergency situations relevant to the travelers.
- Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.
- Draws up reports of potential threats to the relevant appointed country heads
4. Administration
- Dropbox - Establishes activity tracking, reports and record procedures for service providers while performing their duties for future references.
- Completes all incidents reports forms
- Briefs and liaises with all parties and individuals relevant to Standing operational procedure
5. Executive Protection
- Monitors Drivers, CPO's (Contact & liaise Service providers three time a day)
- Ensures Satraps are communicated
- Ensures a 24/7 dedicated line available to travelers (tbc)
- Assists with need of all Travelers, escalates to relevant service providers, relevant persons or Security Companies.
- Assists the Service Providers when needed (24/7)
6. TSU Protect App
- Monitor all emergencies
- Ensure feedback are given to relevant clients
- Assist Vehicles with tracking of relevant emergency
- Do regular test on both TSU&AM platforms (at least once a week)
- Ensure all tactical and armed response vehicles are signed on
**Competencies required**:
Minimum qualification Grade 12/Matric
Grade A registration with Private Security Industry Regulatory Authority (PSIRA)
Valid Code 8 driver's license
First Aid Level 3
**_Knowledge:_**
Knowledge and understanding of security procedures and policies
Investigations
Emergency procedures
**_Experience:_**
5 Years security industry related experience
5 Years Control room experience with high profile
Experience in Global Risk Awareness
**_Technical competencies:_**
Administrative skills
Telephone skills
Computer literacy
Risk management ability
Decision making skills
**_Personal competencies:_**
Positive attitude
The ability to function during a twelve-hour rotating shift.
Level of expressiveness expect on executive level.
Good communication, reporting and writing skills.
Good verbal communication with the various levels of people and structures
within the executive environment read write and speak fluent English.
Trustworthy and committed to the Journey Management Centre.
Ability to maintain confidentiality.
Dedication and integrity.
Patience, endurance and determination
Good and extended knowledge of Control Room procedures and policies.
Able to handle high-pressure situations.
Good and fast decision-making skills.
Able to work extensive hours as and when required.
Able to take initiative when required.
Must be a team player, but also be able to operate independently.
Ability to analyse information, determine its relevance and importance and
route it appropriately.
Remain alert & responsive
Ability to provide clear concise and factually accurate incident briefs to senior
The proper personal control, tact and judgement required to operate in an
environment high in operational tempo.
Presentation skills.
Administration and record keeping of all aspects of the operations.
Diplomatic and liaison skills.
Dress codes and etiquette
Self-motivated and highly disciplined regarding the various aspects and
requirements of executive protection.
Independently preparing of planning/reports.
Proficient in protocol and liaison procedures.
Pays attention to detail.
Good numerical ability.
Remuneration:
Negotiable, depending on skills and experience.
-
Centre Manager
3 weeks ago
Centurion, South Africa NHC Medical & Dental Centre Centurion Full timePurpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...
-
Call Centre Manager
2 months ago
Centurion, South Africa HandPicked Recruitment Full timeMinimum requirements: - Demonstrated success in managing contact centres - Proven ability to work independently and efficiently manage a contact centre - 10+ years of management experience in a contact centre environment (Operations) - Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience...
-
Call Centre Manager
17 hours ago
Centurion, South Africa HandPicked Recruitment Full timeMinimum requirements: - Demonstrated success in managing contact centres - Proven ability to work independently and efficiently manage a contact centre - 10+ years of management experience in a contact centre environment (Operations) - Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience...
-
Call Centre Manager
2 months ago
Centurion, South Africa Handpicked Recruitment Full time**Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...
-
Call Centre Manager
17 hours ago
Centurion, South Africa Handpicked Recruitment Full time**Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...
-
Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa HandPicked Recruitment Full timeMinimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...
-
Call Centre Manager
3 weeks ago
Centurion, South Africa FSI Full timeWe are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:•Must be available immediately •Minimum 5 years experience as a call centre manager•Minimum 8 years...
-
Data Centre Manager
2 weeks ago
Centurion, South Africa Plus1X Solutions (Pty) Ltd Full time**Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...
-
Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa FSI Full timeWe are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...
-
Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa FSI Full timeWe are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements: Must be available immediately Minimum 5 years experience as a call centre manager Minimum 8 years sales...
-
Customer Experience Centre Manager
2 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...
-
Experienced Call Centre Manager
2 months ago
Centurion, South Africa CLC Full time24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre. Minimum requirements are: Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members) Background in Insurance and/or Emergency Assist service...
-
Customer Experience Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full timeGauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...
-
Data Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities: Coordinate...
-
Experienced Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa CLC Full time24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...
-
Data Centre Manager
1 month ago
Centurion, South Africa Plus 1x Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...
-
Data Centre Manager
1 month ago
Centurion, South Africa Plus 1x Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. Key Responsibilities: Coordinate...
-
Data Centre Manager
4 weeks ago
Centurion, South Africa Plus 1x Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. Key Responsibilities: Coordinate...
-
Data Centre Manager
4 weeks ago
Centurion, South Africa Plus1X Solutions (Pty) Ltd Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...
-
Data Centre Manager
4 weeks ago
Centurion, South Africa Plus 1x Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...