Data Centre Manager

6 months ago

Centurion, South Africa Afgri Full time

Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements.

**Requirements**:

- Required minimum education/training:

- Relevant degree/diploma an advantage
- Grade 12, relevant tertiary qualification will be an advantage (Cobit/ITIL)
- ITIL V4.0
- A+
- N+

**Minimum work experience required**
- Minimum 8 year’s working experience in an IT environment with relevant IT Infrastructure and Datacentre management experience

**Key performance areas**
- Coordinate, oversee, execute and/or any operational changes without compromising system integrity across all role players
- Provide operational inputs into hosted infrastructure
- Day-to-day management and interaction with third-party suppliers
- Plan, negotiate and assist with the implementation of optimal technology services, without compromising system integrity
- Assess data centre infrastructure needs for future developments without compromising system integrity
- Responsible for identifying continuous improvement opportunities
- Provide input into IT strategies relating to the Data Centre environment
- Identify business needs and streamline with IT business support
- Ensure alignment to the horizontal IT strategic integration
- Provide feedback on interactions with the business to align and prioritise IT operational aspects based on business strategy
- Responsible for the day-to-day health and, management of the following services:

- all corporate infrastructure systems
- collaboration, including MS Teams
- server operating systems and compliance
- hosted File repositories
- hosted environments
- plan, participate and report on adversary simulation (DR) tests
- Ensure all servers are equipped with all required tools
- Maintaining current hosting environments including, but not limited to on-premises, cloud (private and public)
- Manages all requests with regard to data centre infrastructure services
- Function as an advisory for technicians on complex issues
- Ensure all related SOPs are completed and updated bi-annually
- Optimise service levels for each of the technologies
- Maintaining a monitoring system to detect:

- Faults
- Availability of systems
- Capacity Planning
- Resource outages for all systems
- Backups. Ensure all systems are backed up as per the agreed backup strategy in line with the current Business requirements
- Review and maintain vendor performance levels
- Establish and maintain a weekly operational service committee with service providers
- Function as a change agent to ensure that all related changes touching the hosting/server (on-premises / hosted) environments are logged and implemented successfully to ensure business needs are met
- Ensure all changes are scrutinised pertaining to the associated responsibility areas and implemented accordingly, in order not to negatively impact the Business
- Ensure adherence to all IT governance processes
- Function as point of escalation for issues not resolved by normal channels
- Keep all related diagrams and designs up to date
- Align IT services with business requirements
- Provide technical advice to business
- Ensure related infrastructure vendors deliver against their respective SLAs
- Provide progress/performance reports against the infrastructure, technology, and SLAs
- Continuously investigate operational enhancements to the infrastructure, technology, architecture
- Anti-virus compliance on all servers
- Microsoft Patch compliance on servers
- Using relevant technologies to ensure software distribution
- Responsible for Active Directory management, support, and associated technologies
- Responsible for assisting and providing input into IAR / RCA process and determining of the resolution thereof
- Mentor service desk employees to for their growth
- Plan, assist and document migration between data centres when necessary
- Give input in the due diligence process when necessary

**Technical knowledge/capabilities**
- Exceptional knowledge of Cloud datacentres, physical datacentres, hosting platforms, IoT, and ITIL principles
- Excellent crisis management and critical thinking skills
- Service Delivery experience
- Customer Service Orientation
- Project Management skills
- Presentation skills
- Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
- Excellent MS Office skills
- Excellent verbal and written communication skills
- Ability to build and maintain sustainable relationships with stakeholders
- Knowledge of different infrastructure architecture frameworks

**Behavioural competencies**
- Result driven
- Customer Service Orientation
- Innovative and creative
- Ability to lead and manage teams and individuals
- Goal orientated
- High sense of urgency
- Interpersonal skill
- Ability to work individually (initiative-taker)
- Sense of urgency
- Accuracy/diligence
- Analytical

**Closing Date: 23 February

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