Data Centre Manager

4 weeks ago

Centurion, South Africa Afgri Full time

Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements.

**Requirements**:

- Required minimum education/training:

- Relevant degree/diploma an advantage
- Grade 12, relevant tertiary qualification will be an advantage (Cobit/ITIL)
- ITIL V4.0
- A+
- N+

**Minimum work experience required**
- Minimum 8 year’s working experience in an IT environment with relevant IT Infrastructure and Datacentre management experience

**Key performance areas**
- Coordinate, oversee, execute and/or any operational changes without compromising system integrity across all role players
- Provide operational inputs into hosted infrastructure
- Day-to-day management and interaction with third-party suppliers
- Plan, negotiate and assist with the implementation of optimal technology services, without compromising system integrity
- Assess data centre infrastructure needs for future developments without compromising system integrity
- Responsible for identifying continuous improvement opportunities
- Provide input into IT strategies relating to the Data Centre environment
- Identify business needs and streamline with IT business support
- Ensure alignment to the horizontal IT strategic integration
- Provide feedback on interactions with the business to align and prioritise IT operational aspects based on business strategy
- Responsible for the day-to-day health and, management of the following services:

- all corporate infrastructure systems
- collaboration, including MS Teams
- server operating systems and compliance
- hosted File repositories
- hosted environments
- plan, participate and report on adversary simulation (DR) tests
- Ensure all servers are equipped with all required tools
- Maintaining current hosting environments including, but not limited to on-premises, cloud (private and public)
- Manages all requests with regard to data centre infrastructure services
- Function as an advisory for technicians on complex issues
- Ensure all related SOPs are completed and updated bi-annually
- Optimise service levels for each of the technologies
- Maintaining a monitoring system to detect:

- Faults
- Availability of systems
- Capacity Planning
- Resource outages for all systems
- Backups. Ensure all systems are backed up as per the agreed backup strategy in line with the current Business requirements
- Review and maintain vendor performance levels
- Establish and maintain a weekly operational service committee with service providers
- Function as a change agent to ensure that all related changes touching the hosting/server (on-premises / hosted) environments are logged and implemented successfully to ensure business needs are met
- Ensure all changes are scrutinised pertaining to the associated responsibility areas and implemented accordingly, in order not to negatively impact the Business
- Ensure adherence to all IT governance processes
- Function as point of escalation for issues not resolved by normal channels
- Keep all related diagrams and designs up to date
- Align IT services with business requirements
- Provide technical advice to business
- Ensure related infrastructure vendors deliver against their respective SLAs
- Provide progress/performance reports against the infrastructure, technology, and SLAs
- Continuously investigate operational enhancements to the infrastructure, technology, architecture
- Anti-virus compliance on all servers
- Microsoft Patch compliance on servers
- Using relevant technologies to ensure software distribution
- Responsible for Active Directory management, support, and associated technologies
- Responsible for assisting and providing input into IAR / RCA process and determining of the resolution thereof
- Mentor service desk employees to for their growth
- Plan, assist and document migration between data centres when necessary
- Give input in the due diligence process when necessary

**Technical knowledge/capabilities**
- Exceptional knowledge of Cloud datacentres, physical datacentres, hosting platforms, IoT, and ITIL principles
- Excellent crisis management and critical thinking skills
- Service Delivery experience
- Customer Service Orientation
- Project Management skills
- Presentation skills
- Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
- Excellent MS Office skills
- Excellent verbal and written communication skills
- Ability to build and maintain sustainable relationships with stakeholders
- Knowledge of different infrastructure architecture frameworks

**Behavioural competencies**
- Result driven
- Customer Service Orientation
- Innovative and creative
- Ability to lead and manage teams and individuals
- Goal orientated
- High sense of urgency
- Interpersonal skill
- Ability to work individually (initiative-taker)
- Sense of urgency
- Accuracy/diligence
- Analytical

**Closing Date: 23 February

  • Data Centre Manager

    2 weeks ago

    Centurion, South Africa Plus1X Solutions (Pty) Ltd Full time

    **Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...

  • Data Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities: Coordinate...

  • Centre Manager

    4 weeks ago

    Centurion, South Africa NHC Medical & Dental Centre Centurion Full time

    Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

  • Data Centre Manager

    4 weeks ago

    Centurion, South Africa Plus 1x Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. Key Responsibilities: Coordinate...

  • Data Centre Manager

    4 weeks ago

    Centurion, South Africa Plus 1x Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...

  • Data Centre Manager

    4 weeks ago

    Centurion, South Africa Plus1X Solutions (Pty) Ltd Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...

  • Data Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Afgri Full time

    Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements.Requirements: Required minimum education/training: Relevant degree/diploma an advantage Grade 12, relevant tertiary qualification will be an advantage (Cobit/ITIL) ITIL...

  • Call Centre Manager

    3 days ago

    Centurion, South Africa HandPicked Recruitment Full time

    Minimum requirements: - Demonstrated success in managing contact centres - Proven ability to work independently and efficiently manage a contact centre - 10+ years of management experience in a contact centre environment (Operations) - Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience...

  • Call Centre Manager

    3 days ago

    Centurion, South Africa Handpicked Recruitment Full time

    **Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...

  • Call Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa HandPicked Recruitment Full time

    Minimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...

  • Senior Manager: Data Centre Infrastructure and Cloud Solutions

    1 week ago

    Centurion, South Africa Alinta Tech Solutions Full time

    Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team in achieving commercial, solution, service, and strategic objectives. This role aims to increase profits and market penetration by providing customers with comprehensive end-to-end solutions. These solutions include Data Centre Infrastructure design and build, Private, Public,...

  • Senior Manager: Data Centre Infrastructure and Cloud Solutions

    2 weeks ago

    Centurion, South Africa Alinta Tech Solutions Full time

    Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team in achieving commercial, solution, service, and strategic objectives. This role aims to increase profits and market penetration by providing customers with comprehensive end-to-end solutions. These solutions include Data Centre Infrastructure design and build, Private, Public,...

  • Senior Manager: Data Centre Infrastructure and Cloud Solutions

    2 weeks ago

    Centurion, South Africa Alinta Tech Solutions Full time

    Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team in achieving commercial, solution, service, and strategic objectives. This role aims to increase profits and market penetration by providing customers with comprehensive end-to-end solutions. These solutions include Data Centre Infrastructure design and build, Private,...

  • Senior Manager: Data Centre Infrastructure and Cloud Solutions

    2 weeks ago

    Centurion, South Africa Adzuna ZA B C2 Full time

    Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team in achieving commercial, solution, service, and strategic objectives. This role aims to increase profits and market penetration by providing customers with comprehensive end-to-end solutions. These solutions include Data Centre Infrastructure design and build, Private, Public,...

  • Call Centre Manager

    3 weeks ago

    Centurion, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:•Must be available immediately •Minimum 5 years experience as a call centre manager•Minimum 8 years...

  • Call Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...

  • Call Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements: Must be available immediately Minimum 5 years experience as a call centre manager Minimum 8 years sales...

  • Customer Experience Centre Manager

    2 months ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

  • Customer Experience Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...

  • Experienced Call Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa CLC Full time

    24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...