Quality Assessor

4 months ago


Centurion, South Africa WNS Global Services Full time
Job Description

Role Purpose

To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.

Actively engage stakeholders for information sharing purposes regarding quality findings and trends.

Contribute towards Continuous Improvement initiatives to improve compliance, processes, systems and skills.


Qualifications

Qualifications Required

Essential

·       Matric/Grade 12 Certificate

Preferred

·       Continues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six Sigma

·       ISO 9001:2015

Experience Required

 Essential

·       Minimum 18 months’ experience as a Contact Centre Quality Assessor.

·       Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel.

 Preferred

·       Quality assessment experience

·       Contact Centre experience


Additional Information


  • Centurion, South Africa Momentum Life Full time

    **Introduction**Role Purpose**Requirements**: - Relevant Insurance/Financial services Industry knowledge and experience, applicable regulatory requirements, and legislations. - Extensive knowledge of Section 37C of the Pension Funds Act. (essential). - 5 years proven track record in a leadership role/people management (essential). - MS Office Suite (Word,...


  • Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance is a world-class, fast growing short-term & life insurer based in Centurion. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture that aligns its business with its core values of Awesome service, Passionate, Honest, Human, Dynamic and Recognition. Bench...

  • Claims Assessor

    3 months ago


    Centurion, South Africa Momentum Life Full time

    **Introduction**Role Purpose** - To provide a support service to the claims department by liaising with clients and stakeholders as well as providing solutions.**Requirements**: - 2-3 years exposure to the Life Insurance industry - 2-3 years claims experience (preferred) - Call centre knowledge - Knowledge of medical terminology (preferred) -...


  • Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...

  • Claims Assessor

    2 weeks ago


    Centurion, Gauteng, South Africa MMI Holdings Ltd Full time

    {"Role Purpose": "Assess, review and manage living benefit claims, in accordance with relevant legislation and company policy, adhering to service level agreements and meeting client and business expectations.", "Requirements": ["Grade 12 or equivalent qualification.", "Minimum of 1-2 years experience in processing claims.", "Experience in the assessing of...

  • Claims Assessor

    4 months ago


    Centurion, South Africa Momentum Life Full time

    **Introduction**Role Purpose** - To be part of a team that provides market leading claims assessment capability for living benefits (critical illness, income and disability benefits). This will include specialising in income disability, lump sum disability,critical illness and case management for living benefits, the completion of quality industry...

  • Claims Assessor

    4 months ago


    Centurion, South Africa MMI Holdings Ltd Full time

    Closing Date2023/03/20Reference NumberMMH230301-6Job TitleClaims AssessorPosition TypePermanentRole FamilyClient ServicesClusterHealth SolutionsRemote OpportunitySome of the timeLocation - CountrySouth AfricaLocation - ProvinceGautengLocation - Town / CityCenturionIntroduction Metropolitan is one of the oldest financial services brands in South Africa. With...

  • Claims Assessor

    4 months ago


    Centurion, South Africa Momentum Life Full time

    **Introduction** The Retail Life Insurance department is looking for a self-driven, dynamic health professional who wants to grow their career in Claims Assessment. Myriad is Momentum's market-leading life insurance product, providing lifecover to clients in South Africa. Our Myriad product aim in partnering with our clients on their journey to success. We...


  • Centurion, Gauteng, South Africa SpecCon Holdings (Pty)Ltd. Full time

    Job Title: Occupational Health and Safety SpecialistSpecCon Holdings (Pty)Ltd. is seeking a highly experienced Occupational Health and Safety Specialist to join our team.Key Responsibilities:Facilitate training sessions for relevant stakeholders, ensuring effective knowledge transfer and skill development.Conduct internal assessments for unit standards,...


  • Centurion, South Africa AVBOB Full time

    In today's dynamic workplace landscape, the ability to navigate complex interpersonal dynamics, communicate effectively and staying abreast of the developments in the learning and development space is paramount. As a seasoned Senior Human Resource Development (HRD) practitioner, you understand that success hinges not only on technical expertise but also on...

  • Claims Assessor X2

    3 months ago


    Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Claims Assessor X2

    3 months ago


    Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, anentity of MomentumMetropolitan Holdings deliverssustainable, integrated healthsolutions that meet the needs ofclients in the different segmentsand maximise lifetime clientvalue. We build and maintain aculture of innovation, and createvalue through unique insights ofhow to achieve specificoutcomes by using a...

  • Death Claims Assessor

    3 months ago


    Centurion, South Africa Momentum Life Full time

    **Introduction**Role Purpose** - To provide specialist and accurate death benefit claim decisions, through assessing client’s information as well as medical information aligned to the product and policy agreement.**Requirements**: - Matric - Relevant business-related qualification. - Relevant Insurance/Financial services Industry, applicable regulatory...


  • Centurion, Gauteng, South Africa SpecCon Holdings (Pty) Ltd. Full time

    **Job Title:** Occupational Health and Safety Specialist**Job Summary:** SpecCon Holdings (Pty) Ltd. is seeking an experienced Occupational Health and Safety Specialist to join our team. The ideal candidate will have a strong background in OHS compliance and a proven track record of facilitating training sessions, conducting assessments, and moderating unit...


  • Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...


  • Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction**Role Purpose**Requirements**: - Previous commercial claims experience is essential - Previous call centre experience in a claims environment - Matric **Duties & Responsibilities** - Capture/register claims on the PREMIA system - Handle administration and follow ups concerning claims - Liaise with clients, service providers and assessors -...


  • Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction**Role Purpose** - Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle, and other various claims from clients. - The...

  • Claims Consultant

    4 months ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.- **Role Purpose** - Our consultants...

  • Claims Consultant

    4 months ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Our consultants...


  • Centurion, South Africa Momentum Life Full time

    **Introduction**Role Purpose** - To provide a support service to the claims department by liaising with clients/stakeholders and providing solutions.**Requirements**: - Business related Diploma/Degree. - 2-3 years exposure to the Life Insurance industry. - Knowledge of Medical terminology preferred. - Matric **Duties & Responsibilities** - Contribute to...